Profile Summary:

The Corporate Responsibility Specialist role reports into the head of Corporate Responsibility and supports the development and execution of various processes and projects to enhance performance across the Purpose, Talent & Inclusion organization. The Specialist will be a driven self-starter with an owner’s mindset: spot gaps, propose improvements, follow through without being chased, and balance speed vs. accuracy. They will quickly grow to be a subject matter expert in Voya’s reasonable business practices and system owner for all PTI data and reporting tools.

Customer obsession is essential for this role, as the Corporate Responsibility Specialist will own the communications workflow for customer and prospect requests for proposals (RFPs) and build reusable, accurate content and data-backed responses. In this capacity, the Specialist will develop and maintain an understanding of Voya’s responsible business practices and core disclosures (marketing materials, regulatory reports, policies, statements, and other relevant resources). The responsibilities of this role will be shared across multiple teams working on corporate responsibility, inclusion, giving, volunteering, talent development and talent management.

The Corporate Responsibility Specialist will have broad exposure to the enterprise by contributing to or being responsible for a variety of projects including the annual Impact Report, quarterly PTI Statement, environmental regulatory reporting, external surveys and awards, and internal requests for reports. The nature of this work requires a Specialist who sweats the details and executes with high quality and who is adaptable, curious, and AI-literate—who can turn ambiguous questions into clear deliverables, validate data and outputs, and continuously improve the way we work.

Profile Description:

Own or support all PTI reporting systems to ensure (1) optimal functionality and efficiency, (2) data accuracy, and (3) consistent reporting aligned with stakeholder expectations. Use AI tools where appropriate to accelerate drafting, analysis, and automation, while validating accuracy, protecting confidential data, and documenting assumptions and changes. These systems currently include Benevity, NASDAQ Metrio, Workday eLearning, and collaboration with internal Workday systems team regarding workforce data and dashboards.
Build and iterate PTI dashboards (Excel/Power BI and source systems) that make performance easy to understand and act on; define metrics and incorporate stakeholder feedback.
Own publication of geographic reports on corporate responsibility and social impact data to support regional sales leaders - ensuring clarity, consistency, and on-time delivery.
Support data entry, analysis and reporting, plus measurement against targets, for milestone social impact events including National Days of Service, the Employee Giving Campaign, and others.
Develop expertise in environmental-related reporting frameworks (e.g., GHG Protocol, TCFD, and emerging international frameworks) and apply it to data collection, validation, and reporting.
Lead the development and publication of Voya’s corporate responsibility reporting index, currently utilizing the GRI framework and source data for Voya’s annual Impact Report and quarterly PTI statements.
Support (and grow into leading) the development and publication of Voya’s annual climate report (currently aligned to the TCFD framework).
Support (and lead when needed) external and internal audits/assurance for data used in external publications (annual and quarterly), ensuring traceability, evidence, and clear documentation.
Run the review workflow for external publications by coordinating inputs, approvals, and compliance reviews; track decisions and version history.
Own awards/indices survey submissions end-to-end to ensure Voya is accurately represented, narratives are consistent, and submissions are on time. These may include the Corporate Equality Index, Corporate Sustainability Assessment, Disability Index, EPA Green Power partnership, and EPEAT Purchaser Award.
Lead the semi-annual Stakeholder Materiality process which requires collaboration with customer-facing teams, investor relations, nonprofit partners, and the consumer insights team; evaluate and manage an external vendor as needed.
Monitor and engage with responsible business raters/rankers to understand methodologies, track Voya’s position, and keep portal data current and accurate. Examples of raters include ISS, Just Capital, MSCI, and Sustainalytics.
Own and continuously improve the RFP response process including drafting data-backed responses, building reusable content, training partners on how to find and use core documents, implementing AI-enabled efficiencies, and applying quality controls to ensure accuracy. Track impact (cycle time, win/loss learnings where available, and re-use rates) and propose improvements.
Partner with customer-facing teams to measure and improve the impact of PTI-related work on sales enablement and customer retention, translating stakeholder needs into clear reporting and insights.
Own the content management process for PTI information on Voya.com and Voya’s intranet.
Coordinate (and attend when needed) customer engagement events and industry conferences and identify opportunities for PTI leaders to engage with customers and speak externally.
Assist in preparing presentations for executive-level meetings.
Take on team projects across PTI with an owner’s mindset: clarify ambiguous asks, propose a plan, execute, and document the process so it can scale.

Knowledge & Expertise:

Bachelor’s degree required.
0–2 years of relevant experience (internships, co-ops, or full-time) in analytics, reporting, systems/process management, operations, or similar.
Excellent writing and editing skills with strong attention to detail (proofreading, version control, and consistency across disclosures).
Interest in (or exposure to) corporate responsibility frameworks, disclosures, indices, and surveys with the ability to learn quickly and apply guidance accurately.
Strong critical thinking and investigative skills: ability to break down ambiguous questions, form hypotheses, validate with data/stakeholders, and document decisions.
Strong Excel skills for analysis and visualization and strong PowerPoint skills.
AI-literate: comfortable using AI tools to draft, summarize, analyze, or automate work—while verifying accuracy, protecting confidential information, and recognizing limitations/bias.
Demonstrated ability to work well within a team and balance competing priorities across multiple teams.
Exceptional work ethic, ability to work under deadlines and strong attention to detail.

Compensation Pay Disclosure:

$60,000 - $65,000

Be Well. Stay Well.

What We Offer

Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Tuition reimbursement up to $5,250/year
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
Paid volunteer time — 40 hours per calendar year

Critical Skills

Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Reasonable Accommodations

Misuse of Voya's name in fraud schemes

Corporate Responsibility Specialist at NAC Voya Services Company — Hartford, CT

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