Customer Care Representative at 300 TBK Bank, SSB — Brighton, CO
Full job description
Join TBK Bank!
Job Title: Customer Service Representative – Call Center
Role Summary: Do you enjoy helping people and solving problems in a fast-paced environment? TBK Bank is looking for a friendly and motivated Call Center Agent to join our team. In this role, you'll be the voice of TBK Bank—assisting customers by phone and email, answering questions, and providing top-notch support for their banking needs.
A Day in the Life: Your day will be filled with customer interactions—responding to incoming calls and emails, helping customers with everything from opening accounts to understanding our products and services. You’ll work alongside a supportive team that values great service and clear communication. Saturday shifts are part of the schedule, but we keep it short and focused (just a few hours in the morning!).
What You’ll Be Doing:
- Answer incoming calls and emails with professionalism and empathy
- Listen carefully to customer concerns and provide helpful solutions
- Support customers with account opening and banking inquiries
- Promote TBK Bank products and services when appropriate
- Keep management informed of any unusual or recurring issues
- Ensure compliance with all bank policies and regulatory requirements
- Suggest ways to improve service and processes
- Prepare and maintain accurate customer records
- Participate in ongoing training and development
- Work Saturday hours as scheduled (9AM–1PM CST or 8AM–12PM MTN)
What Makes You a Great Fit:
- High school diploma or equivalent
- 1–2 years of call center experience preferred
- Banking experience is a plus, but not required
- Strong communication and active listening skills
- Comfortable working on the phone for extended periods
- Positive attitude and a team-first mindset
- Ability to stay calm under pressure and manage multiple tasks
- Basic computer skills and ability to learn new systems quickly
Apply now and take the next step in your career. We’re excited to meet you!
Compensation Range
Hourly: $17.36 - $23.80
Go on. Do it. Apply Today!