100000 Motorola Solutions, Inc. · Remote

Video Systems Manager at 100000 Motorola Solutions, Inc. — Remote

Full-timeRemote$90,000–$100,000/yearPosted 2026-07-20Apply on Workday
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Full job description

Company Overview

Department Overview

The Video System Manager position resides in Global Services, within the North America Mobile Video Managed & Support Services organization. This role is responsible for the day-to-day management of customer contracts and relationships for our video solutions, including Vehicle Intelligence product lines. The Video System Manager ensures we are meeting our contractual obligations, provides exceptional expertise in our video solutions, and directs the appropriate resources to solve complex issues across our customer base. This organization is dedicated to the long-term success of our customers. Through enhanced customer relationships, on-site technical expertise, and ongoing professional services, this organization will drive operational acceptance and satisfaction of the broader product ecosystem across all customers. This role reports into the Video Services Regional Support Manager based on geographical location.

Job Description

This role is responsible for delivering on MSI’s Maintenance Agreement by coordinating with the local service provider in all maintenance activities and growing MSI’s role in providing additional services for the customer.

The System Manager/Technical Consultant’s responsibilities include but are not limited to:

  • Manage and lead day to day activities in meeting MSI’s contractual commitments documented in the Maintenance Agreement with the customer
  • Manage and lead our relationship with the local service partner
  • Manage and lead our relationship with the customer
  • Ensure that customer satisfaction goals are meet both internally and with the customer
  • Procure and coordinate any internally resources that maybe needed
  • Insures compliance with response/restoration time commitment
  • Remotely diagnose system failure and facilitate call management as applicable
  • Manage Emergency Service efforts and escalation procedures

Target Base Salary Range: $90,000-$100,000 USD

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Basic Requirements

Required Skills:

  • High School diploma, or Associates, or Bachelor's degree in one of the following areas: Business, Communications, General Studies, IT, Management, Public Safety, or Technology required.
  • Must have 3+ years of Management or Leadership experience.
  • Must be able to obtain a background clearance as required by our government customers.

Travel Requirements

25-50% Relocation Provided

None Position Type

Experienced Referral Payment Plan

No

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement