Customer Service Representative (Flexible Working Hours) at Destination Pet, LLC — Aurora, CO

As the first point of contact for our clients, you will set the tone for our hospital’s commitment to excellence. The ideal candidate is poised, compassionate, and able to manage multiple priorities with grace. You will handle client communications, appointment coordination, and administrative tasks that ensure the seamless operation of our hospital.

We’re currently sniffing out our next Customer Service Representative at Dugan's Veterinary Hospital

AtDugan's, we take pride in providing exceptional veterinary care with compassion, professionalism, and attention to detail. We are seeking an experienced and polished Client Service Representative (CSR) to join our dedicated team and help us deliver customer excellence with each client and patient.

Perks & Pay:

Telehealth, 401K and Pet Insurance Pay starts at $20.00/hour DOE + tips

Reporting To:

General Manager

What You Bring to the Table:

Previous experience in a client service role (veterinary or healthcare preferred)

Exceptional communication, interpersonal, and organizational skills

Strong attention to detail and ability to multitask in a fast-paced environment

Proficiency with computers and, ideally, practice management software

A professional appearance and demeanor, with genuine compassion for pets and their owners

Welcome clients and patients with warmth, professionalism, and empathy

Answer phone calls and emails promptly while providing accurate information

Manage appointment scheduling and maintain efficient client flow

Process payments and maintain precise client and patient records

Collaborate closely with veterinarians and medical staff to support patient care

Handle client concerns with discretion, understanding, and problem-solving skills

Uphold our hospital’s standards for client confidentiality and service excellence

Other duties as assigned

Why Join Dugan's?

A refined, team-oriented environment dedicated to client satisfaction and patient care

Competitive compensation and comprehensive benefits

Opportunities for professional development and continuing education

Employee discounts for veterinary services and products

If you are a client-focused professional who thrives in an environment of excellence and compassion, we invite you to apply and become part of the Dugans team.

2+ years required of related experience.