Field Service Technician - Winchester, VA at 100000 Motorola Solutions, Inc.

Company Overview

Department Overview

Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.

Job Description

• Responsibilities include the optimization and support of complex communication systems.
• Provide technical support of specialized systems and product applications including troubleshooting of software-driven electronics, provisioning of communication system infrastructure, and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure.
• Maintain, optimize, test, and document complex communications systems. Provide weekly reports of activities and accomplishments.
• Perform maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.
• Perform preventative maintenance routines to ensure proper system operation with a focus on trend analysis and documentation of results
• Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues
• Continuous training in the latest technologies and troubleshooting techniques
• Team with engineering, project management, and sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations

Specific Knowledge/Skills

• Must have very strong knowledge of wired communications systems, such as local area networks (LAN) and wide-area networks (WAN), must be proficient in computer network installation, configuration, and maintenance systems to include cabling, routers, switches, firewalls, and bridges.
• Must have knowledge of R.F. systems, such as transmitters, receivers, and antenna networks
• Must have knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques
• Must be highly computer literate with proficiency in MS Word, Excel, Outlook, and Access
• Must have strong self-management skills and "people" skills to work closely with Motorola’s customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams
• Must be self-motivated and self-managed to perform the required duties at a distance from direct supervision
• Must be able to solve customer problems quickly during stressful situations

Candidate Requirements

• Experience with ASTRO P25 systems
• Unique combinations of both multi-site RF communications systems and/or computer/networking skills are preferred.
• 5+ years experience in one of the following: Electronics Technician, System Technologist, System Manager, or Field Service
• Experience with one or more of the following: LMR, RF systems, RF interfaces, wired/wireless communication systems or networking equipment

#LI-CC1

Target Base Salary Range: $70,000 - $85,000 USD

Basic Requirements

• High School Diploma/GED OR 5+ years of Field Service experience with one or more of the following: LMR, IT, Radio, RF Systems, Wired/Wireless Communication Systems, Networking Equipment, Military experience or Public Safety experience.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
• Must be a US Citizen and able to obtain background clearance as required by US government customer

Travel Requirements

Under 10% Relocation Provided

None Position Type

Experienced Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement