Food and Beverage Operations Coordinator at AccorHotel — Long Beach, CA

Operations Coordination

• Consistently provide professional, friendly and engaging service to internal and external guests.
• Support the daily operation of the Food & Beverage Division through effective coordination of operational activities and communication.
• Serve as a central point of coordination between Food & Beverage, Culinary, Sales & Catering, Talent & Culture and other hotel departments.
• Assist the Food & Beverage leadership team in executing departmental initiatives, projects and operational priorities.
• Coordinate daily operational communications, updates and distribution of relevant information across the division.
• Maintain departmental calendars, operational documents and communication boards.

Guest Experience

• Monitor guest feedback through TrustYou, OpenTable and other guest satisfaction platforms.
• Coordinate guest correspondence and service recovery efforts, ensuring timely follow-up and resolution.
• Track guest experience trends and prepare reports and recommendations for the leadership team.
• Support VIP arrivals, special requests and outlet reservation confirmations as required.
• Assist with the coordination of guest-facing promotions, activations and special events.

Administrative & Project Support

• Prepare reports, presentations, correspondence, menus, meeting agendas and other documents for the Food & Beverage leadership team.
• Coordinate departmental meetings and prepare meeting minutes and action items.
• Maintain departmental files, operational records and standard operating procedures.
• Assist with inventory tracking, purchasing coordination and departmental supply ordering.
• Coordinate office equipment maintenance and administrative resources.
• Assist Culinary and Operations leaders with special projects and operational initiatives.

Training & Compliance

• Coordinate departmental training schedules, onboarding logistics and learning initiatives.
• Assist with LQA, Forbes and brand standard audits through documentation, organization and follow-up.
• Coordinate documentation required for operational audits and compliance programs.
• Ensure Food & Beverage information is accurate and updated across POS systems, menus and digital platforms.

Payroll & Department Administration

• Review daily payroll for accuracy and prepare overtime and payroll reports for leadership review.
• Process and maintain vacation request documentation and departmental records.
• Maintain employee recognition calendars, anniversaries and other departmental tracking documents.
• Coordinate departmental communications and information flow with People & Culture.

General Responsibilities

• Follow all department policies, procedures and service standards.
• Follow all health, safety and sanitation policies.
• Maintain regular and reliable attendance.
• Perform other duties as assigned.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Previous experience in similar role required
• Previous food and beverage experience in luxury hospitality an asset
• Computer literate in Microsoft Office, PowerPoint, Excel, e-mail/Internet applications required
• Digital photography program experience, InDesign preferred
• Knowledge of UniFocus/Watson labor Management System, Knowledge of Timesaver
• Two-way communication and proven advanced writing skills
• Knowledge of Silverware POS system an asset
• University/College degree in in Hospitality, Administration or Communication preferred
• Able to work independently and must be multi-tasked
• Thoroughly organized and motivated individual, and a self-starter
• Excellent communication skills
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team

What is in it for you:

• Hourly rate: USD $31.00 per hour
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH