Members Lounge Attendant at AccorHotel — San Diego, CA

Responsibilities

The Members Lounge Attendant is responsible for the upkeep, organization, and service of both the Men’s and Ladies Member Locker Rooms and Lounges. They ensure a welcoming, clean, and well-stocked environment, providing exceptional service to members and guests.

• Food and Beverage Service:
• Understand the Silverware POS system and Food and Beverage menus.
• Serve food and beverages in compliance with Fairmont Grand Del Mar standards.
• Possess knowledge of alcohol and understand drink and bar service standards.
• Maintain a neat and clean workstation/bar area.
• Member Engagement:
• Make every effort to learn members’ names, interests, etc., to provide personalized service.
• Accommodate all member/guest needs/requests promptly and courteously.
• Laundry and Towel Management:
• Collect and transport dirty towels to the laundry bin at the conclusion of each nightly shift.
• Stock and store towels appropriately in locker bays, showers, and sink areas.
• Ensure showers are stocked with towels, slippers, shampoo, conditioner, foot powder, and soap.
• Shoe and Equipment Care:
• Clean and polish both street and golf shoes at members’ or guests’ requests.
• Check and replace golf spikes at members’ or guests’ requests.
• Maintain Wet Areas:
• Ensure wet areas are fully stocked and checked several times a day.
• Maintain cleanliness and appearance of full Locker Room, Lounge, and patio areas.
• Inventory Management:
• Maintain an adequate inventory of all supplies.
• Assist in locker access and issue special request supplies to members as needed.
• Report any shortage of locker room supplies to the supervisor.
• Order supplies as needed, ensuring timely replenishment.
• Represent the Club with Professionalism: Serve as a representative of the Club, displaying courtesy, tact, consideration, and discretion in all interactions with other staff, management, members, and guests.
• Professional Appearance:
• Maintain a congenial appearance to positively represent the Club.
• Maintain proper uniform, ID badge, and nametag at all times to ensure professional appearance and identification.
• Adhere to Safety Regulations: Comply with all Club Safety Regulations and actively participate in ongoing Safety Seminars to ensure a safe environment for everyone.
• Consistent Standards:
• Maintain the same high standards for both Men’s and Ladies areas.
• Enhanced Communication:
• Regularly communicate with other team members and management to ensure smooth operations and address any issues promptly.
• Proactive Problem-Solving:
• Anticipate member and guest needs and take proactive steps to ensure a seamless and enjoyable experience.
• Event Support:
• Assist in the setup and execution of special events and functions held in the lounge, locker room, or other areas.
• Feedback Implementation:
• Collect and act upon feedback from members and guests to continually improve the quality of service and facilities.
• Training and Development:
• Participate in regular training sessions to stay updated on service standards, new products, and safety procedures.
• Uniform and Identification: Maintain proper uniform, ID badge, and nametag at all times to ensure professional appearance and identification.
• Miscellaneous Duties:

Perform other duties as assigned by the supervisor, Clubhouse Grill General Manager, and Director of Golf.

Qualifications

• Valid Driver’s License: Required for potential errands or transportation tasks.
• Flexible Work Schedule: Ability to work weekends, evenings, and holidays as needed to accommodate the Club’s schedule.
• Customer Service Excellence: Demonstrated refined customer service and interpersonal skills to ensure a positive experience for members and guests.
• Positive Attitude: Maintain a positive, enthusiastic, and accommodating attitude at all times.
• Member Familiarity: Must become familiar with and accustomed to members' interests and preferences to provide personalized service.
• Effective Communication:
• Must be able to communicate effectively with members, guests, and employees.
• Proficiency in the English language is essential for clear communication.
• Multilingual abilities are a plus to cater to a diverse membership base.
• Problem-Solving Skills: Ability to think quickly and resolve issues in a professional manner.
• Attention to Detail: Ensure meticulous attention to detail in all aspects of the role, from cleanliness to service quality.
• Team Collaboration: Ability to work well in a team environment, supporting and cooperating with colleagues and management.
• Knowledge of Safety Protocols: Understanding and compliance with safety protocols and procedures.
• Previous Experience: Previous experience in a similar role within a luxury club or hospitality environment is preferred.
• Training and Certification: Certification in hospitality or customer service training programs can be advantageous.
• Technology Proficiency: Basic proficiency in using POS systems, inventory management software, and other relevant technology.
• Food Handlers Card: Possession of a valid Food Handlers Card
• Responsible Beverage Service Certification: Possession of a valid alcohol service certification (e.g., TIPS, ServSafe).

Physical Demands:

• Standing: Ability to stand for extended periods while working.
• Mobility: Ability to bend, kneel, or squat as needed for various tasks.
• Dexterity: Wrist dexterity for handling and manipulating objects.
• Strength: Ability to push/pull up to 50 lbs. as necessary.
• Repetitive Movements: Frequent repetitive movement of arms at shoulder level and both hands.
• Reach and Flexibility: Ability to reach with hands and arms, and the ability to twist the neck.
• Lifting/Carrying: Ability to lift and carry items, including supplies and equipment.
• Stamina: Ability to maintain energy and focus over long shifts.
• Adaptability: Capability to adapt to a dynamic work environment with varying demands and tasks.
• Environmental Exposure: Potential exposure to dust and chemicals, requiring the use of protective equipment.
• Protective Equipment: Use of protective equipment as required to ensure safety during tasks involving chemicals or other hazards

Safety Compliance: Commitment to following safety guidelines and using protective gear correctly.

Why work for Accor?