Training and Project Coordinator at Xylem Inc — Morton Grove, IL

Training & Event Coordination

• Manage end-to-end logistics for customer training programs and events (in-person and virtual)
• Manage event timelines, agendas, room setups, AV needs, materials, and on-site execution
• Serve as the primary point of contact for internal stakeholders, trainers, and external vendors
• Support multiple events simultaneously while maintaining accuracy and strong attention to detail

Customer Experience & Hospitality Deliver high-touch customer experiences, including dinner reservations and hospitality arrangements for executive-level and high-end customers

• Ensure a polished, professional, and welcoming experience before, during, and after training events
• Proactively anticipate customer needs and resolve issues to ensure a seamless experience

Registration & Event Administration

• Manage online registration platforms, attendee lists, confirmations, and communications
• Track attendance, special requests, dietary needs, and follow-up requirements
• Maintain accurate records, reports, and documentation related to events and training programs

Operational & Administrative Support

• Coordinate travel, lodging, and logistics as needed for trainers or special events
• Support budget tracking, purchase orders, invoices, and vendor coordination
• Assist with continuous improvement of event processes, tools, and customer touchpoints