Inside Sales Associate at MI Windows and Doors LLC — Gratz, PA

Job Description

Job Description

Inside Sales Associate

Location: Gratz, PA Schedule: Monday–Friday | 8:00 AM – 5:00 PM Compensation Range: $17.00 - $20.00/hour (depending on experience)

🏢 About MITER Brands

MITER Brands is one of the nation’s largest and most respected window and door manufacturers, home to industry‑leading brands including MI Windows & Doors, Milgard Windows & Doors, Western Window Systems, and PGT Innovations. We are committed to quality, innovation, and exceptional customer experiences—and we’re looking for team members who share those values.

The Opportunity

MI Windows & Doors is seeking an Inside Sales Associate to support our dealer partners by delivering exceptional customer service and sales support. This role serves as the primary point of contact for dealer orders and inquiries within an assigned territory and acts as a key liaison between customers, sales, and internal teams across the organization.

What You’ll Do

• Respond to dealer and customer inquiries with accuracy and professionalism
• Partner with Outside Sales to resolve order and service concerns
• Act as a technical resource by utilizing CAD drawings and product references
• Coordinate with Production, Credit, and Delivery teams to support order fulfillment
• Process and release dealer orders, including acknowledgments and updates
• Make outbound calls to strengthen dealer relationships
• Model MITER Brands’ Core Values in daily interactions

What We’re Looking For

• 2+ years of customer service experience using an enterprise system
• Manufacturing or distribution experience preferred
• CAD drawing experience a plus
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint)
• Strong communication skills and attention to detail

Why Join MITER Brands?

Consistent weekday schedule — no nights or weekends Growth opportunities within a national organization Team‑oriented, collaborative culture Work with respected, industry‑leading brands

👉 Apply today to join a company where your work makes a visible impact.

#MITERopseast

What We Offer

At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.

We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.

Health & Wellness

• Three comprehensive medical plan options
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Teladoc virtual healthcare services
• Employee Assistance Program (EAP)
• Annual Wellness Clinic

Financial Protection

• Company-paid Life Insurance
• Voluntary Life Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Supplemental Hospital Indemnity Insurance
• Critical Illness Insurance
• Accident Insurance

Additional Benefits

• Paid Time Off (PTO) and paid holidays
• 401(k) retirement plan with company match
• Tuition Reimbursement Program
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program

MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.

Work Authorization and Sponsorship Disclosure:

The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.