Staff Software Engineer, Developer Experience — Moveworks at ServiceNow — Mountain View, CA

The Developer Experience team sits within Moveworks' Platform org, but operates with a vertical mandate: we build products and platforms that serve developers — specifically the developers at Moveworks customer environments who are building on top of the Moveworks Agentic AI platform.

Our north star is supply. Every developer we enable, every integration they ship faster, every higher-quality skill or workflow they publish — that compounds into more value for the employees who rely on the assistant every day. More builders → more things built → better assistant → more demand. We own that flywheel.

To do this well, we build platforms first. Scalable, general-purpose developer infrastructure that products can be built on top of — and then we build those products too. The team lives at the intersection of platform engineering discipline and developer-facing product thinking.

As a Staff Engineer on the Developer Experience team, you are the technical foundation the team builds on. You own the hardest platform problems — generality, scalability, extensibility — while keeping the developer experience as the measure of success. You think in systems: what's the right abstraction, what does this need to support in two years, how do you build something that a developer in a customer environment can actually depend on?

You're not just an architect. You ship. And you bring others along with you.

• Design and build the core developer platforms that power the MW developer ecosystem — SDKs, APIs, runtime abstractions, tooling infrastructure, and developer-facing services
• Own end-to-end delivery of agentic developer products that increase developer productivity: faster time-to-market, higher-quality artifacts, lower integration friction
• Define the platform primitives that other products and teams build on — with a strong bias toward generality, reliability, and clean abstractions
• Drive measurable improvements in developer supply metrics: developer activation, integration velocity, quality of published artifacts, and ecosystem breadth
• Lead technical strategy for your platform areas — roadmap input, API design, and cross-team technical alignment
• Set the engineering bar: architecture reviews, design standards, observability, and operational excellence
• Mentor senior engineers and raise the team's overall technical depth

The best Staff Engineers on this team are multipliers — not just of code, but of developer capability. You should be able to look at a developer pain point, trace it to a platform gap, design the right general solution, and ship it in a way that unlocks a category of use cases rather than solving one at a time. You raise the abstraction level of everything you touch.

• 8+ years of experience designing, building, and operating production systems; significant experience on platform or infrastructure teams
• Proven ability to build general-purpose, developer-facing platforms — SDKs, APIs, developer tooling, or integration frameworks — at scale
• Strong distributed systems fundamentals: service reliability, API design, performance, fault tolerance, and operational observability
• Backend engineering depth in Python and/or Go (or equivalent); fluent in microservices and cloud-native patterns
• Experience building platforms that other engineers build on top of — you understand what makes an abstraction good vs. leaky
• Product sensibility for developer experience: you can feel the difference between a platform that delights and one that frustrates, and you close that gap

Nice to Have

• Experience building agentic systems, LLM-powered developer tooling, or AI-assisted development products
• Familiarity with developer ecosystem growth — activation funnels, SDK adoption, developer community feedback loops
• Exposure to enterprise developer environments and the constraints they impose (auth, sandboxing, compliance, multi-tenancy)

For positions in this location, we offer a base pay of $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Work Personas

Equal Opportunity Employer

Accommodations

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