Premium Manager - Suites | The Huntington Center at Legends Music, LLC — Toledo, OH

LEGENDS GLOBAL

THE ROLE

This individual will be responsible for effectively and profitably managing the overall operations of the Premium Suite Operation. Specific responsibilities include but are not limited to:

ESSENTIAL FUNCTIONS

• Direct, implement and maintain a guest service and management philosophy that serves as a guide to respective team members.
• Develop and maintain premium menus to adapt to the ever-changing market including delivery, presentation, and standards.
• Work directly with necessary vendors and procurement supervisor to ensure all required products are received in strategically timed schedule. This includes but is not limited to beverages, paper products and some food items.
• Work directly with team specific Front Office, Ownership, Visiting Teams and League Executives.
• Build and maintain strong relationships with multi-year premium Suite holders as well as Individual Game Rentals.
• Coordinate menus, develop wine lists, handle guest relations and monitor adherence to quality assurance standards.
• Conducting meetings to update staff on daily goals & objectives.
• Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.
• Maintain cost as it pertains to labor and operating supplies, work within budgeted guidelines.
• Assist Director of Catering/Premium in a dual venue structure as needed and/or dictated by direct report
• Proficient in POS operations. Pre-orders, day of orders and pre and end of event settlements.
• Oversee departmental midyear and end of the year reports.
• Ensure that all equipment is in proper operational condition and is cleaned on a regular basis.
• Maintain staff and ensure proper hiring and promoting of associates per Legends Hospitality Standards.
• Perform other related duties, tasks and responsibilities as required.

QUALIFICATIONS

• The ideal candidate will have a Bachelor's degree with a minimum of 3-5 years management experience in the contract food-service industry, preferably in premium services, catering and concessions environment for a sports and entertainment venue.
• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
• Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
• Customer service oriented with the ability to interact with all levels of management.
• Must be flexible to work extend hours due to business requirements including late nights, weekends and holidays.
• Must be able to work in a team environment.
• Knowledge of accounting policy and procedures and POS Systems is required.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with effectiveness, energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPENSATION

WORKING CONDITIONS

Onsite Location: The Huntington Center (Toledo, OH)

PHYSICAL DEMANDS

NOTE: