Job Summary:

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

The Role: The Special Events Logistics Manager provides administrative support to the Sales Department, including Senior Sales Manager, Sales Managers and Logistics team; performs special projects as delegated by the Director of Sales.

The Logistics Manager is responsible for execution, servicing and detailing of assigned events once booked by the Special Events Department. They are to ensure a smooth and efficient process of an event from the SEO to the actual operation of the function. This position works closely with the Special Events Team in contract negotiations and servicing groups while being a liaison between Special Events and Operations team.

Responsibilities

I. Essential Functions

Responsible for execution, servicing and detailing of assigned events once booked by the Special Events Department
Provides administrative support and assistance to the Special Events Sales Team
Distribution of all internal and external correspondence
Maintains all departmental files
Assists department team members with Information Systems support
Maintains departmental files.
Assists all department team members with Information Systems support.
Coordinate all aspects of operational set-up and break down of events (equipment needs, rental needs,
and station set-up)
Coordinates with Production department on all production aspects needed for an event
Liaison between client and LN Team Members throughout Event.
Must maintain a neat, clean and well-groomed appearance (specific venue standard)
Conduct Event Pre-Shift with Operations Managers and communicate event specifics at Team Member Pre-Shift
Assures seamless transition for Client from Sales Department to Operations Manager during Event
Handle all aspects of the Special Event once the special event order (SEO) has been distributed
Client interaction; conducts site inspections and walk through with clients as requested by SM/DOS
Assist Sales Manager(s) as requested with special needs by the client
Participate in meetings such as the SEO Meeting and Production Meeting
Due to the nature of the hospitality industry; you may be required to work varying schedules to reflect the business needs of the venue
Maintain files in proper order after the (SEO) has been distributed

II. Accounting Functions

Process all deposits and payments in a timely manner
Track status of payments made for all events with Sales Mangers
Follow up on all accounts receivable and provide monthly update to Director of Sales and Business Manager
Verify Deposit / Payments tracking schedules with Sales Manager
Proper execution and completion of all post event paperwork: Party Recap Sheet, Captain’s Report and Receipts
Responsible for proper settlement or payment on night of event with client and entering billing information into POS to generate a final guest check
Manage staff hours to ensure we are not exceeding our budget

III. Staff Functions

Maintain supply of digital and print sales kits and collateral materials
Update sales kit inserts and menus as needed.
Collect and update digital content for event marketing
Generate a competitive analysis report on a quarterly basis
Special projects as assigned by Director of Sales
Distribution of final contracted SEO’s to appropriate parties
Train all staff with regards to the proper techniques and etiquette for service
Produce weekly banquet summary for all events – includes number of team members and their time to scheduled and verify staffing was handled by Operations Manager

WHAT THIS PERSON WILL BRING Required:

High School Diploma (College Degree preferred)
Minimum one year in a customer service capacity
Working knowledge of computers (Excel, Word, databases)
Basic Mathematical skills
Entry-level knowledge of restaurant and music hall operations, food preparation and restaurant reservation procedures.
Written and verbal communication skills; time management skills.
Ability to prioritize and organize and work in a fast-paced, high volume environment.

Preferred:

Point of Sales knowledge, preferably MICROS
Some college or college degree

Physical Demands/Working Environment:

Working environment is fast-paced, loud and stressful
Position requires extended periods of prolonged standing and working on your feet

EQUAL EMPLOYMENT OPPORTUNITY We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.

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$64,000.00 USD - $80,000.00 USD** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Special Events Logistics Manager at HOB Entertainment, LLC — Boston, MA

Full job description

Responsibilities