YSI Incorporated · Yellow Springs, OH

Repair Receiving Assistant at YSI Incorporated — Yellow Springs, OH

Full-timeYellow Springs, OH$21–$23/hourPosted 2026-07-14Apply on Workday
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Full job description

We’re Hiring for a Repair Receiving Assistant!

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!

THE ROLE:

The Repair Receiving Assistant plays a key role in supporting the daily operations of the Repair Center by managing repair orders from receiving through processing using the Oracle Depot Repair system. This position works closely with repair technicians to ensure timely evaluation, repair, and calibration of analytic customer products, while also providing warranty and turnaround status updates. This is a support-focused role within the department, responsible for managing incoming customer products, logging equipment upon arrival, and coordinating the return shipment after service. The role maintains regular communication with customers, oversees warehouse inventory for fast-moving parts, and handles the ordering of standard and special parts to ensure timely repairs and efficient delivery service.

CORE RESPONSIBILITIES:

  • Assist in receiving, picking, and processing repair orders and maintaining all aspects of the Repair Center through the Oracle Depot Repair; time used 30%
  • Additional time will be spent doing other clerical functions within the repair center; time used 30%.
  • Working with the repair technicians to provide repair support to customer products; time used 40%
  • All the above while striving to add customer value by meeting established customer service levels.
  • Assist in processing repair orders from receiving to picking
  • Provide warranty and turnaround status updates on customers’ orders.
  • Evaluate, repair, and calibrate various Analytic customer products
  • Follow-up with customer on evaluation information and to obtain authorization for repair
  • Enter Service and warranty data into Oracle system.
  • Complete material transactions and ordering parts as required per technician’s need
  • Run discrepancy report weekly and clean up as needed
  • Create and update SFDC Cases as needed for quality assurance
  • Provide technical/service support to our Global ASC (Authorized Service Center) Network.
  • Flex time may be limited based on requirements of the team to provide customer support between 8:00 am – 5:00 pm, Monday through Friday

QUALIFICATIONS

  • High School Diploma or equivalent
  • 2+ years of customer service experience
  • Experience with email and on the phone communication
  • Professional, develop relationships with customers
  • Experience ERP or CRM system
  • Previous material management experience preferred
  • Previous customer service or repair service experience preferred
  • Must have working knowledge of PC’s and PC software
  • Must be able to lift 30 pounds

Key Skills and Attributes:

  • Must be customer service oriented
  • Strong attention to detail
  • Excellent organizational skills
  • General office/bench environment

WHAT WE CAN OFFER YOU:

Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:

  • Generous PTO package and paid holidays
  • Generous retirement savings plan
  • Customizable health, dental and vision insurance (eligible on first date)
  • Career progression plans
  • Reward and recognition programs
  • Paid parental leave
  • Tuition Reimbursement
  • Company Wellness Program
  • Employee Discount Program

The estimated salary range for this position is $21 to $23/hour. Starting pay is dependent on multiple factors, such as skills and experience. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.