Staff Assistant I at Harvard University — Cambridge, MA
Full job description
Reporting to the Director of the Center for Wellness, the Staff Assistant I/Receptionist provides receptionist duties to a busy massage and acupuncture center with courtesy and professionalism. Receives and greets all visitors, provides reception and client service on a walk-in, phone-in, or e-mail basis. Schedules appointments for clients according to established guidelines. May perform other administrative duties such as filing, data entry, and general correspondence as required.
Job-Specific Responsibilities:
- Greets visitors in a courteous and professional manner.
- Provides reception and client service on a walk-in, phone in, or email basis.
- Schedules appointments for clients according to established guidelines.
- Receives payment by check, credit card, payroll deduction, or term bill from client at the time of appointment booking.
- Successfully handles routine clerical functions.
- Answers phone in a timely and courteous manner.
- Demonstrates flexibility when unexpected changes in assignment occur.
- Communicates to other staff members/group leader prior to leaving unit for break or lunch periods and prior to leaving for the day in order to ensure appropriate coverage.
Professional / Team Workplace Accountability
- Performs all personal business away from patients and all work areas.
- Identifies own learning needs and requests assistance from others when needed.
- Attends staff meetings and educational offerings required by the department.
- Plans for time off in advance and according to clinic policy.
- Demonstrates caring and willingness to help in all interactions.
- Cooperates and complies with goals/projects of department.
- Utilizes time productively.
- Performs related duties as required.
Compliance
- Adheres to the expectations and professional responsibilities of the department.
- Employs the standards, practices, and procedures of the department.
- Completes and complies with HUHS training requirements including HIPAA Privacy and Security.
- Reports non-compliance incidents to the supervisor, manager, and/or Compliance Officer.
Basic Qualifications:
- High school graduate or equivalent.
- Minimum of 1 year of professional, customer-service oriented experience.
Additional Qualifications and Skills:
- College degree.
- Professional, able to maintain confidentiality, reliable, highly organized, and detail oriented.
- Ability to effectively and politely communicate with people from various, diverse backgrounds, work well on a team, and multi-task.
- Ability to work evening and weekend hours required.
Standard Hours/Schedule: 17.5 hours per week
- Tuesday 2:00pm - 8:00pm
- Wednesday 2:00pm - 7:30pm
- Thursday 2:00pm - 8pm
- Friday-Monday OFF
Pre-Employment Screening: Identity, Criminal
Other Information: Orientation and review period is 3 months
Work Format Details
Salary Grade and Ranges
This position is salary grade level 049. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.
Benefits
- Generous paid time off including parental leave
- Medical, dental, and vision health insurance coverage starting on day one
- Retirement plans with university contributions
- Wellbeing and mental health resources
- Support for families and caregivers
- Professional development opportunities including tuition assistance and reimbursement
- Commuter benefits, discounts and campus perks