Automotive Service Advisor / Estimator / Customer Service Representative | Weekends Off | Airline — Baton Rouge, LA

Job Title:

Automotive Service Advisor / Estimator / Customer Service Representative

Location:

14455 Airline Hwy Baton Rouge, LA 70817

Job Overview:

As an Automotive Service Advisor / Estimator / Customer Service Representative with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.

Primary Responsibilities include, but are not limited to:

• Build/Edit Digital Vehicle Inspections and Estimates
• Thoroughly Source Parts and Building Estimates
• Accurately Update Job Board Promise Times & Job Status Categories
• Communicate with Techs Regarding Inspections and Proposed Repairs
• Communicate with Vendors Regarding Parts
• Front-end Parts Reconciliation (receiving and returning)
• Prepare Phone Estimates
• Shuttle customers as needed in CBA branded vehicle
• Greet every customer that enters our facility with hospitality and respect

Secondary Responsibilities include, but are not limited to:

• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself and the customer
• Directs, coordinates, and participates in performing customer service activities
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed.
• Stay out of their personal phone and stay focus on the job at hand.
• Other duties as assigned.

Qualifications

• 3+ years of Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role
• Upbeat and positive personality
• Ability to handle stress and stressful situations
• Current driver’s licenses
• Driving record acceptable to our current insurance carrier
• Proficiency in Windows based computer software and automotive store applications

Physical Requirements:

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 3:30pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment