Distribution Supervisor at Expeditors — Milpitas, CA

Job Description

Supervises and coordinates activities of workers concerned with providing work orders & inventory records for distribution accounts.

People:

• Supervise warehouse team daily workflow
• Assign duties and examine work for exactness, neatness, and conformance to policies and procedures.
• Maintain a productive staff by creating programs for hiring, training and professional development.
• Apply sound communication and motivational techniques in supervising, coaching and disciplining associates
• Manage associate performance and recommends promotions, wage increases and terminations.
• Plan staffing level of distribution warehouse personnel.
• Assist in preparing work procedures, work schedules, and expedites workflow.
• Identify with manager, develop, and mentor your No. 2.

Operations:

• Utilize Expeditors proprietary distribution software and coach the team on it's use.
• Oversee and ensure compliance with Expeditors Operational Process Standards.
• Day to day supervision to ensure compliance with Federal, Stand and local regulations.

Customer Service - Support the manager and or the sales department where needed:

• Make introductory contact with new accounts and maintain effective relationships with existing accounts.
• Address the more complex and non-routine customer issues and requests related to warehouse operations
• Coordinate new accounts, gathering all necessary information and assigning accounts to the warehouse team
• Audit all new accounts and follow up on responsibilities of the Logistics Coordinator to ensure that customer needs have been met.

Finance:

• Work with the Distribution Manager to help develop and recommend the annual departmental operating budget, making said budget consistent with the desired customer service levels and necessary equipment upgrades.
• Interact with credit and collections personnel regarding payment problems.
• Perform and supervises department accounting functions (i.e. Accts. Payable, Accts. Receivable, Customer Invoicing, domestic freight rating, etc.)

Retention:

• Assist in following up on current customers and conducting Quality Management Reviews (QMRs).
• Direct and control the release of orders to shipping to ensure timely delivery to customers and meet company efficiency goals.
• Directs and oversees order processing and ensures that data entries on documents such as delivery orders and inventory reports are accurate and timely.
• Make recommendation to Senior Management on programs to improve operation of the customer service function.

Documentation/Reporting:

• Maintain up-to-date procedures reports.
• Track on-time delivery and other performance measures.
• Provide necessary reports to management.
• Gather and analyze data concerning department operations and customer requirements.
• Distribute reports to various functional areas as required.

Compliance:

• Promote compliance by diligently following all company policies and regulations and in being the role model of integrity and pride for all employees
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.

Systems:

• Develops procedures to ensure the efficient operation and utilization of warehouse equipment.
• Determines and recommends enhancements for efficient operations
• Be involved and suggest system/process improvements.

Culture:

• Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Additional:

• Other duties may apply on an as-needed basis.

Knowledge:

• Knowledge of customer relationship management software programs.
• Inventory management, budgeting, and accounting knowledge is required.
• Expeditors company policies and procedures knowledge.
• A good understanding of Expeditors’ products, services and systems.
• Strong market and competition knowledge.

Skills

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Good Microsoft Office skills (Excel, Word etc.).
• Requires direct warehouse-related experience in customer service, with management skills such as planning, supervising, controlling, organizing and staffing. Communication skills are necessary to establish effective working relationships.

Behaviors:

• Self-reflecting and open to feedback.
• Initiative and ability to work in autonomy.
• Role model of integrity and pride for all employees.
• Proven leadership attitude and background.
• Meet company standards of 52 hours training per year, including as needed management/leadership training.

Expected base salary: $70,304.00

Eligible for bonus

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Learning & Development Program
• Educational Assistance and Reimbursement