Technology Engineer - Associate (1041) - Networks Specialty - Citywide (C00087) — San Francisco, CA

Under general supervision, assists in analyzing, planning, implementing, maintaining, troubleshooting and enhancing technology. Serves as assistant technical contributor for systems or platforms.

The 1041 Technology Engineer Associate is the entry level in the Engineer series. The class is distinguished from the 1042 Technology Engineer by the complexity of the systems or networks supported. Positions at this level perform a significant portion of the work assigned to the journey level, but without the independence or full responsibility expected of positions at the journey level. Assignments are generally limited in scope and are set within procedural frameworks established by higher level positions. As experience accrues, the incumbent performs with increasing independence. Work requires incumbents to exercise some judgement in selecting appropriate established guidelines to follow. Significant deviations require prior approval. Interpretation of general administrative or operational policies is sometimes necessary.

Supervision Exercised:

None

Essential Duties:

• Assists with establishing wired and wireless network environments and connectivity solutions by installing, configuring, testing and documenting the equipment/network systems according to the design and specifications.
• Assists with day-to-day networking tasks to ensure network reliability, availability and serviceability within minimal interruption.
• Provides technical support, responds to work orders and tickets from the users, analyzes and solves reported network and connectivity problems.
• Assists with configuring firewall security settings to access permissions groups for individuals and sets up provisions for incoming data.
• Assists with network technology and connectivity technology upgrade or expansion projects, including installation of hardware, software and connectivity services, as well as coordinating these activities without disturbing function of other systems.
• Assists with producing documentation for installation, network topology and troubleshooting of network and connectivity hardware, software, and services.

Education

Substitution:

One year of experience in analyzing, installing, configuring, enhancing and/or maintaining the components of a system or platform may be substituted for the required degree.

Positions with the Port

Selection Procedures

Preliminary Questionnaire:

Tech Engineer – Networks Core Exam (Weight: 100%)

Candidates self-certifying meeting the Minimum Qualifications will be invited to participate in the online Tech Engineer – Networks Core Exam. Candidates will be sent a web link via email that will allow them to take the online Tech Engineer – Networks Core Exam that is designed to measure basic analytical and technical abilities associated with the target job, which may include but not be limited to:

• Knowledge of networking and routing protocols (e.g., EIGRP)
• Knowledge of configuring and maintaining routers, switches and firewalls (e.g., CCNA)
• Knowledge of configuring secure network (e.g., VLANS)
• Knowledge of configuring secure wireless networks (e.g., 802.1x Authentication)
• Ability to design, plan, implement and troubleshoot complex network infrastructures
• Analytical thinking
• Ability to configure multifunction devices
• Ability to document developed procedures and protocols

Candidates’ scores on the Tech Engineer – Networks Core Exam may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

Score Banking: Scores attained on the Tech Engineer – Networks Core Exam will be 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, candidates need not take this test again. Rather, if another announcement you applied to and are deemed qualified for requires the Tech Engineer – Networks Core Exam and is held within one year of your Tech Engineer – Networks Core Exam date your score will be automatically applied to that announcement. However, after one year, a candidate has the option to either (a) apply his/her test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than one year from the date of the test and only in association with a candidate’s eligibility for another announcement to which the candidate has applied and is deemed qualified. If a candidate opts to re-test, the re-test score becomes the candidate’s official score since it is the most recent.

Certification: The certification rule for the eligible list resulting from this examination will be Rule of the List.

To find Departments which use this classification, please see the city’s Position Counts