Technology Engineer – Senior (1043) - Systems Specialty - Citywide (C00097) — San Francisco, CA

Under general direction, analyzes, plans, designs, implements, maintains, troubleshoots and enhances technology. Serves as the senior technical contributor for systems or platforms.

The 1043 Senior Technology Engineer is the advanced journey level in the Engineer series. The class is distinguished from the journey level 1042 Technology Engineer by the complexity and size of the systems or network supported. It is also distinguished from the Journey level by the amount of discretion exercised over technical issues, problems and resolutions, and that it possesses a significant level of specialized technical and functional expertise beyond that expected at the Journey level. Tis level is distinguished from the Principal level 1044 Technology Engineer – Principal in that Senior level exercises no or limited supervisory responsibilities or the lower technical leadership displayed. Positions at this level require highly specialized performance of their duties. The Senior level formulates recommendations consistent with directives, policies, standards and regulations. Work is judged primarily on overall results with great latitude in determining work methods and assignment requirements. The Senior has greater authority over assignments and decisions required to complete the work than lower level classifications.

This classification performs a wide range of complex analytical, design, planning, implementation, enhancement and problem resolution tasks on systems and platforms. It works within a framework of established procedures and interprets policies, procedures and guidelines. This level may formulate recommendations consistent with directives, policies, standards and regulations. Incumbents require only occasional instruction or assistance. Work is reviewed upon completion and for overall results.

Supervision Exercised:

Essential Duties:

• Leads the day-to-day operational support for software systems, services, and supporting infrastructure, including cloud-based and on-premises environments.
• Builds, patches, tests (check for compatibility issues, conducts QA) and deploys complex systems and platforms across cloud-based, on-premises, and hybrid environments meeting clients’ needs and specifications.
• Leads in planning and implementing changes to software systems and infrastructure with the goal of enhancing performance, including through infrastructure-as-code and automated delivery practices.
• Performs data backup, data migration and disaster recovery operations.
• Performs complex software and operating system upgrades and track system licensing.
• Configures security settings or access permissions for groups and individuals.
• Provides technical support (help desk) to users by troubleshooting problems related to software platform and application performance.
• Documents complex procedures and troubleshooting procedures related to software systems, platforms and services.
• Leads the configuration and maintenance of software.
• Works with vendors, consultants, contractors and personnel from other City Bureaus, Divisions and Departments.
• Provides technical guidance and assistance to other Engineers and Administrators.

Education

Experience

Three (3) years of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of a system or platform.

Substitution:

Positions with the Port

Selection Procedures

Preliminary Questionnaire:

Tech Engineer – Systems Core Exam (Weight: 100%):

Candidates self-certifying meeting the Minimum Qualifications will be invited to participate in the online Tech Engineer – Systems Core Exam. Candidates will be sent a web link via email that will allow them to take the online Tech Engineer – Systems Core Exam that is designed to measure basic analytical and technical abilities associated with the target job, which may include but not be limited to:

• Knowledge of physical (e.g., Linux) and virtual servers (e.g., VMware)
• Knowledge of various software applications (e.g., CMIS-Primavera)
• Knowledge of antivirus software (e.g., McAfee)
• Knowledge of systems security & ability to implement system security protocols
• Knowledge of storage technologies and backup systems (e.g., NetApp)
• Knowledge of various operating systems (e.g., Windows 7 XP)
• Ability to configure multifunction devices
• Ability to document developed procedures and protocols
• Knowledge of active directory
• Ability to troubleshoot server, storage and network connectivity problems
• Analytical thinking

Candidates’ scores on the Tech Engineer – Systems Core Exam may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

Score Banking: Scores attained on the Tech Engineer – Systems Core Exam will be 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, candidates need not take this test again. Rather, if another announcement you applied to and are deemed qualified for requires the Tech Engineer – Systems Core Exam and is held within one year of your Tech Engineer – Systems Core Exam date your score will be automatically applied to that announcement. However, after one year, a candidate has the option to either (a) apply his/her test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than one year from the date of the test and only in association with a candidate’s eligibility for another announcement to which the candidate has applied and is deemed qualified. If a candidate opts to re-test, the re-test score becomes the candidate’s offi