Full job description

Essential Functions:

Deliver warm, confident, and personalized service at every stage of the visit
Guide customers through eyewear selection, final fitting, and product education
Ensure customers leave feeling confident in both their eyewear and their experience

Support Clinical & In Store Flow

Assist with patient flow and pre exam screenings to support Optometrists
Help ensure smooth transitions between exam, finish, and pickup moments
Serve as a calm, knowledgeable presence throughout the customer journey

Own Finish & Quality Excellence

Perform finishing work including final adjustments, inspections and quality checks
Ensure all eyewear meets Eyeglass World standards for fit, function, and presentation
Prepare orders for pickup and deliver polished, brand aligned handoff

Operate with Precision & Care

Support order entry, tracking, and timely completion
Maintain organized, clean, and efficient finish and retail areas
Identify and resolve quality or service issues proactively

Bring the Brand to Life

Model Eyeglass World service standards, tone, and behaviors in every interaction
Uphold visual, experiential, and operational brand standards in the store
Partner with the store team to deliver a consistent and elevated experience

Education

High School Diploma or equivalent (Required)

Work Experience

1+ year experience in optical, retail, sales, or customer service (Required)

Additional Skills

Strong multitasking, time management and organizational skills (Required)
Clear communication and the ability to educate customers effectively (Required)
Ability to prioritize customer satisfaction at every interaction (Required0
Support store team in shared goals (Required)
Bilingual abilities (Preferred)

Our Benefits Include:

Health & Dental Insurance
401k Retirement Savings
Flex Spending Account
Generous Paid Time Off & Company Holidays
Parental Leave
Employee Eyewear Discount

Training Programs: Develop your skills and knowledge with our comprehensive training offerings.
Educational Courses: Gain access to courses that support both your personal and professional development.
Internal Promotions: We emphasize career advancement from within, so you’ll have opportunities to grow with us long-term.

The Optical Specialist is customer-facing role at the heart of the Eyeglass World in-store experience. This position brings the brand to life through confident service, attention to detail, and ownership of the final moments that matter most, from pre-exam support to eyewear readiness, fitting, and pickup. As a key member of the team, this role ensures every customer interaction feels seamless, elevated, and on-brand. This role blends customer connection, optical support, and finishing excellence to deliver consistent, high-quality experiences.

Create an Exceptional Customer Experience

At National Vision, we reward hard work with competitive pay, bonus opportunities, and a comprehensive benefits package to support you and your family now and in the future.

Focus on Professional Growth and Career Fulfillment:

At National Vision, you’ll enjoy more than just a job – you’ll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly!

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

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