VIP Account Manager at Hardrockdigital — Tallahassee, FL

What are we building?

What’s the position?

Hard Rock Digital is looking for a self-motivated VIP Account Manager with excellent communication skills to retain and monetize our top social gaming VIP players. The VIP Account Manager responsibility is to increase player lifetime values through a combination of proactive & reactive outbound communication and activities, with ensuring a personal, engaging and rewarding experience for hosted VIPs.

Your day-to-day responsibilities will include:

• Daily analysis of assigned VIP data and proper follow up of data driven action items coming from that analysis.
• Create timely and accurate reporting on performance of VIP promotions
• Properly identify fluctuation in player behavior and act accordingly (reactivate, personal approach, up-sell, give bonus/freebies etc)
• Putting together creative personalized campaigns for players
• Create and oversee marketing and player management strategies for VIPs.
• Collaborate with CRM team(s) efforts to maximize impact for VIPs
• Create and execute live events & gift operations for VIPs
• Collect VIP feedback and escalate to responsible team(s) for resolution
• Answer VIP queries and ensure a fast and satisfactory resolution
• Coordinate with other Hard Rock player development, marketing & VIP teams to identify and approach potential social gaming VIPs and to maximize value online and offline from shared VIP players