Implementation Specialist at Global Payment Holding Company — ROCHESTER, NY

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for an Implementation Specialist to join our ever-evolving Heartland School Solutions team and help shape the future of global commerce. In this role, you’ll play a critical part in helping school districts successfully launch and optimize MySchoolBucks solutions, enabling seamless, secure payment experiences for schools and families. Your work will directly influence customer adoption, satisfaction, and long-term success by ensuring implementations are delivered with accuracy, efficiency, and confidence. Working across sales, support, product, and operations teams, you’ll have the opportunity to drive meaningful outcomes for customers while helping advance Global Payments’ mission of powering commerce through innovative technology, trusted partnerships, and exceptional client experiences.

What you'll own

• Lead successful customer implementations that accelerate time-to-value for school districts, ensuring they are positioned to confidently adopt and maximize MySchoolBucks solutions from day one.
• Drive exceptional client outcomes by delivering expert guidance and training that increases user adoption, strengthens customer confidence, and contributes to long-term client satisfaction and retention.
• Build and configure high-quality payment environments that enable secure, reliable transaction processing and support the operational goals of schools and district administrators.
• Influence continuous improvement by identifying trends, gathering customer feedback, and recommending enhancements that elevate the customer experience and improve implementation efficiency.
• Partner across teams to resolve complex challenges and deliver seamless onboarding experiences, helping customers achieve their goals while supporting business growth and operational excellence.

What you'll bring

• Experience supporting software implementations, online payment solutions, financial technology, or customer onboarding programs with a track record of delivering positive customer outcomes.
• Strong verbal and written communication skills, with the ability to build trust, simplify complex information, and confidently engage customers through virtual and digital channels.
• Proven ability to manage multiple priorities while maintaining exceptional attention to detail, accuracy, and accountability in a fast-paced environment.
• Demonstrated success working independently and collaboratively across cross-functional teams to solve problems and deliver results.
• Experience using customer relationship management (CRM) platforms, such as Salesforce, to manage customer interactions, maintain visibility, and support informed decision-making.

It's a bonus if you have

• Experience with project management methodologies and coordinating customer onboarding or implementation milestones.
• Knowledge of accounting principles, payment processing, or K-12 education technology environments.
• Experience using Google Workspace applications, Microsoft Excel, and Adobe Acrobat Pro to support client-facing processes and operational efficiency.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.