Full job description

A seasoned leader in a technology field. Establishes methods based on proven research for the Technical Product Management team. Applies advanced skills in the field to construct industry-leading products. Contributes to technology projects and processes under general direction.

Implements processes to review and translate product roadmap features into well-defined product requirements, including features, user stories, and acceptance test criteria.
Directs individuals to work with cross-functional teams and various stakeholders, including analytics, design/user experience, engineering, and user enablement.
Assists in the management of complex experimentation procedures to address product development issues and compiles results for review.
Helps establish and maintain policies for working in an Agile environment, continuously reviews business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks. Assesses innovation opportunities to experiment and confront problems of large complexity and scope.
Confers with teams on design and research initiatives to improve existing services or product features.
Delivers technical reports, technical memoranda, and other documents for internal and external distribution.
Coaches more junior colleagues in techniques, processes, and responsibilities

This role serves as a bridge between business stakeholders and delivery teams, ensuring that products align with customer needs, technical feasibility, and organizational objectives. You will partner closely with Product Managers, Engineering, UX, Analytics, and other cross-functional teams to deliver scalable, secure, and compliant solutions that drive measurable business value.

This is a high-impact, Salesforce-centered IT Manager/Product Management role focused on event-driven business processes, stakeholder leadership, and delivery orchestration — not configuration-heavy technical work.

Key Responsibilities

Shape the squad vision/roadmap and steer the team in delivering products/platforms, features/work oriented around business impact
Shape and prioritize backlog, utilizing business expertise and understanding of customer needs, and translate requirements into user stories & acceptance criteria
Balance business value with technical feasibility while prioritizing stories and features, optimizing cost, and improving delivery efficiency
Act as the “voice of the customer” within the squad to ensure the squad “builds the right thing”
Plan resourcing for the team (i.e., new role, change in role), create ASOE requests, interview, select, and onboard members to join the team
Accountable for shaping and hitting team OKRs
Work closely with Product/Platform Manager to establish the products’ business value and support messaging, comms, and customer outreach as necessary
Ensure the products/features/work meet relevant security, privacy & compliance standards
Drive continuous improvement across the product lifecycle
Drive engagement with third parties to support the delivery of team objectives
Drive the selection of solution options, work with the Lead Engineer to assess tech elements of the solution prior to user testing
Facilitate release planning, sprint planning, and demos with stakeholders
Interact with other teams within the Product / Platform as part of synchronization ceremonies to implement cross-team tasks
Drive reporting and analytics to provide visibility on team performance and monitor sprint metrics and user results
Work with Lead Engineer to balance tech debt with feature delivery
Own and manage documentation and information
Collaborate to ensure all partners are clear on product roadmap activities, design, interdependencies, and timelines
Actively participate in all team ceremonies; lead and optimize the flow of value using various tools

Business-Facing

Engage stakeholders to understand current and future business needs
Translate needs into Salesforce-enabled solutions
Navigate process, logistics, and planning complexities
Manage competing priorities and resolve conflicts

Delivery-Facing

Collaborate with Product Analysts on requirements
Guide Engineering through backlog prioritization
Oversee end-to-end execution
Ensure integrations across Salesforce, Cvent, and web properties function correctly

Digital Expertise

Understanding of customer journeys and customer experience
Foundational skills (at minimum) in Data Engineering, Cybersecurity, Intelligent Automation, and Emerging Technology
7+ years of relevant work experience
Strong working knowledge of Salesforce/Sales Cloud experience
Bachelor's degree in IT or Business Management
Proven knowledge and understanding of standard practices, technology, and supporting industry principles
Experience gathering requirements and translating them into a product vision by leveraging their expertise in product development, engineering, and UX
Deep understanding of business/processes and a high-level understanding of high-quality digital product delivery
Experienced in managing a product backlog/release plan, tracking team-level metrics, attending product team ceremonies, and removing blockers
Experienced in developing systems and tools to enable customer interactions and collaboration
Experienced working in pharma/life sciences, or highly regulated industries

Core Systems & Technology Scope

Primary Platforms

*Salesforce (Sales Cloud)

Heavy emphasis on Campaigns
Used primarily for event-driven campaigns, not traditional sales funneling

*Cvent (nice to have) - event management platform

Event management and scheduling
Integrated with Salesforce
Dedicated contracted Cvent resource handles builds
Must understand the event-to-Salesforce flow, not configure Cvent directly

HYBRID: 3 DAYS PER WEEK IN THE OFFICE - GREATER BOSTON AREA

Additional Information

OUR CULTURAL BELIEFS

Communication Matters - I speak up to create transparent, thoughtful, and timely dialogue.

Our team is aware of recent fraudulent job offers in the market misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.

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