Lead Front Desk Agent - Limelight Mammoth at Aspen Skiing Company — Mammoth Lakes, CA

Position Summary

The Lead Front Desk Agent acts as the lead trainer and occasionally Manager on Duty in directing all activities of the department. This role will act as the point of contact for staff, guests, and involves managing guest inquiries and assisting with the efficient operation of the front office team. This position reports to the Front Office Manager.

Job Posting Deadline

• Update and complete Training Manuals and SOP’s
• Initiate and lead cross shift training sessions
• Train new agents and offer refresher training to tenured staff
• Act as the MOD when needed and assist with guest-related issues
• Performs tours of the hotel throughout the evening to monitor employee's performance, notice deficiencies, engineering issues and notify appropriate Department Heads
• Manages room inventory on sold out nights to maximize occupancy. Maintains close contact with other hotels with regard to their status and relocates guests as necessary
• Greet guests and maintain a friendly and helpful attitude when dealing with guest needs
• Coordinate with other departments daily needs or special requirements for all hotel guests
• Assist in emergency and security procedures as directed by management
• Complete tasks and projects delegated by your manager and assist other departments as staff and business levels demand
• Other duties as assigned

Education & Experience Requirements

• College degree in related field preferred
• 1 year previous hotel experience in front desk or guest services required

Knowledge, Skills & Abilities

• Knowledge of basic operating tasks in Front Office departments; Front Desk, Concierge, Guest Services
• Proficient knowledge of industry terminology, trends and best practices
• Proficient knowledge in company policies and procedures
• Knowledgeable of computer systems and software programs including Microsoft Suite
• Ability to engage with customers in a positive and helpful manner
• Skilled in coaching and mentoring team members\
• Skilled in assigning tasks and responsibilities to team members based on their strengths
• Ability to follow all safety policies and procedures and exercises caution when working
• Ability to work in collaboration with others to achieve team goals
• Ability to identify straightforward issues and propose simple solutions
• Ability to handle difficult customer interactions and ensure high levels of satisfaction
• Ability to manage multiple priorities and projects simultaneously without sacrificing quality
• Ability to work independently with minimal supervision, completing work at a high standard

Work Environment & Physical Demands

• Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
• Regularly work indoors with no adverse conditions
• Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Job Benefits

• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Other company perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster