RFP Governance Manager at CTS Voya Institutional Plan Services, LLC — Hartford, CT

Get to Know the Opportunity:

As a member of Voya’s Retirement RFP Team, the RFP Governance Manager plays a critical leadership role in overseeing the operational administration and data management of proposal operations. This role partners closely with the RFP Director to define and execute strategy for data management and reporting, while ensuring strong governance across RFP tools, content, and processes. The RFP Governance Manager leads key support functions including Database Specialists, RFP Administration, and Metrics Reporting resources, driving alignment to organizational goals—particularly the effective use of AI, automation, and scalable operational practices.

The Contributions You’ll Make:

• Serve as Super User and administrator for the RFP automation platform (Responsive), driving adoption and best practice usage
• Lead and manage Database Specialist, RFP Administration, and Metrics Reporting resources, ensuring alignment to team priorities
• Establish and execute data governance strategy in partnership with the RFP Director, including oversight of reporting frameworks and KPIs
• Collaborate with SMEs and Consultant Relations to define and maintain a cadence for content updates and reviews to ensure data accuracy
• Drive adoption of automated content review workflows to support proactive and timely content maintenance
• Conduct content audits to assess health, usability, and effectiveness of the content library, including identifying duplicate or stale content
• Develop new RFP content, translating complex or technical information into clear, concise, and compelling responses
• Analyze win/loss data and marketing materials to identify trends, share insights, and recommend strategies for continuous improvement
• Perform formatting, proofreading, and editing to ensure proposals meet high-quality standards and align with company branding
• Identify and implement process improvements, contributing to the development and rollout of best practices
• Create and deliver training on RFP tools, processes, and proposal best practice standards
• Establish and maintain comprehensive documentation of RFP processes and operational procedures
• Partner with Retirement leadership to define KPIs and oversee reporting execution
• Monitor industry trends and regulatory changes to ensure proposal content and processes remain current and compliant
• Coordinate cross-functional initiatives with Legal, Compliance, Marketing, Technology, and other stakeholders
• Serve as an escalation point for complex RFP issues, providing guidance and resolution
• Support business development by collaborating with sales, product, and client service teams on strategic opportunities
• Champion innovation by evaluating and recommending new tools, technologies, and methodologies
• Ensure strong data security and confidentiality practices across all proposal and client information
• Oversee administration of the Voya Fleet Management program in accordance with defined standards
• Mentor and develop team members through coaching and feedback
• Perform other duties as assigned

Minimum Knowledge & Experience:

• Bachelor’s degree or equivalent experience
• Strong research, decision-making, and organizational skills
• Excellent written and verbal communication skills
• High attention to detail and accuracy
• Self-starter with the ability to prioritize and manage multiple workloads independently
• Proficiency in Microsoft Office 365 (advanced user capabilities)

Preferred Knowledge & Experience:

• 7+ years of RFP or sales proposal experience
• Leadership or people management experience
• Understanding of the retirement industry and Voya products and services
• Experience with proposal automation tools, particularly Responsive
• Advanced formatting, editing, and proofreading expertise

Voya’s Core Four bring our strategy to life by driving customer focus, accelerating AI-enabled transformation, fostering a high-performance culture, and delivering with consistency and operational excellence.

How this role aligns to the Core Four:

• Instill Customer Obsession: Strengthen proposal quality, accuracy, and responsiveness to deliver compelling, client-focused submissions that improve win outcomes.
• Transform with Automation/AI: Lead the adoption and optimization of Responsive and automated workflows to enhance efficiency, scalability, and data-driven decision-making.
• Drive Higher Performance Through Our People: Build team capability through leadership, coaching, training, and cross-functional collaboration to ensure alignment and accountability.
• Execute on the Fundamentals: Establish strong governance, data integrity, and process discipline to ensure consistent, compliant, and high-quality proposal delivery.

Compensation Pay Disclosure:

$97,320 - $121,650 USD

Be Well. Stay Well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Critical Skills

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Reasonable Accommodations

Misuse of Voya's name in fraud schemes