Store Manager (Luxury Retail) at Frette — Palo Alto, CA

We are seeking an entrepreneurial and results-driven Store Manager to lead our Palo Alto location and drive business performance in a growing market.

Key Responsibilities:

Leadership & Team Development

• Lead, coach, and inspire a high-performing team to consistently exceed sales and service goals
• Recruit, develop, and retain top talent while fostering a culture of accountability and collaboration
• Set clear expectations, analyze performance, and implement action plans to drive results
• Lead daily and monthly meetings to align priorities, communicate business updates, and strengthen team engagement

Sales & Business Development

• Act as a Frette Brand Ambassador, modeling elevated selling and storytelling around heritage and craftsmanship
• Drive store profitability through strong KPI management and strategic decision-making
• Build and maintain a loyal client base through CRM, outreach, and personalized service
• Establish partnerships with interior designers, hospitality partners, and local businesses to grow the brand presence
• Ensure an exceptional “white glove” client experience, including bespoke services and in-home consultations

Operations & Store Excellence

• Oversee all aspects of store operations including scheduling, reporting, and financial performance
• Ensure execution of visual merchandising and brand presentation standards
• Manage inventory, stock flow, and loss prevention processes
• Partner with corporate teams to execute business initiatives and continuously improve store performance
• Maintain compliance with company policies, procedures, and legal requirements
• Several years of retail management experience, preferably within luxury retail, hospitality, or interior design
• Proven track record of driving revenue growth and leading high-performing teams
• Strong business acumen with the ability to analyze trends and adapt strategies
• Exceptional leadership, communication, and interpersonal skills
• Experience with CRM tools, clienteling, and relationship-driven selling
• Highly organized with strong problem-solving and decision-making abilities
• Proficiency in POS systems, Microsoft Office, and Google Workspace
• Flexible schedule, including evenings, weekends, and holidays

Physical Requirements:

• Ability to lift and mobilize items up to 40 lbs. using appropriate equipment and techniques
• Ability to move throughout the boutique, stockroom, and offsite locations as needed
• Ability to stand for extended periods and perform physical tasks including bending, stooping, and climbing ladders

Frette offers a competitive compensation package including base salary, commission, and performance-based bonus opportunities. This role presents a unique opportunity to lead within a globally recognized luxury brand while making a direct impact on business performance and team success.

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