Video Bank Representative at First National Bank Of Pennsylvania — Hermitage, PA

## Primary Office Location:

3014 East State Street. Hermitage, Pennsylvania. 16148.

Position Title: Video Bank Representative

Business Unit: Retail Operations

Reports to: Supervisor of Call Center

Position Overview:

The incumbent is primarily responsible for communicating with customers through Video Teller sessions and telephone. The incumbent researches and resolves issues or concerns related to Bank products or services to ensure complete customer satisfaction. The incumbent is familiar with various banking concepts, products, practices and procedures and performs various Teller and customer service tasks. The incumbent should have an outgoing, upbeat, camera friendly demeanor, a positive work ethic, and work well in a team environment.

Primary Responsibilities:

Provides timely courteous service to customers via the NCR Teller by processing payments, taking deposits, cashing checks, transferring funds, and balances daily transactions to the virtual cash drawer according to established procedures and defined authority.

Performs the functions necessary to complete customer requests such as preparing documents, researching problems, complaints, processing check orders, placing stop payments, providing payoffs, changing addresses, transferring funds and documenting client interactions when necessary.

Is responsible for performing maintenance including address changes, debit card requests, CD renewals, form requests, product changes, and fee refunds. Audits previous days maintenance ensuring accuracy.

Builds sustainable relationships by displaying empathy and the desire to help, acts as the liaison between the branch and customer through engagement and ownership of the situation.

Promotes bank products and services by identifying customer’s needs through inbound calls and outbound calling efforts.

High School or GED

0

Excellent customer service skills

Detail-oriented

MS Word - Basic Level

MS Excel - Basic Level

Critical thinking and problem solving

N/A

N/A

Equal Employment Opportunity (EEO):