Service Writer at United Rentals — Oakdale, PA

As a Service Writer, you will be responsible for service and maintenance related administrative duties. These duties include but are not limited to work order completion, technician time tracking, warranty recovery and preventive maintenance currency. You are also responsible for scheduling, maintaining equipment files, processing service related invoices, handling customer inquiries and keeping the service department informed with respect to service bulletins and general information.

What you'll do

Work Order Completions, such as opening and closing work orders with accurate information

Technician Time Reporting, ensure all paid hours available for work are recorded accurately and timely

Ensure that all tasks eligible for warranty are created and submitted for warranty

Monitor warranty reporting to ensure that all claims are properly brought to closure

Run Preventive Maintenance reports and schedule work as appropriate to maintain a high level of fleet currency

Handle equipment maintenance related issues with a high sense of urgency

Keep Management informed of customer concerns

Ensure all service-related invoices are properly coded within the correct General Ledger

Other duties assigned as needed

Requirements

High School diploma or equivalent

1 – 2 years experience in a shop or service environment

Basic computer skills

Attention to detail

Ability to multi-task in a busy environment

High sense of urgency with respect to customer service

Superior customer service, teamwork and verbal/written communication skills

Why join us?

Paid Parental Leave

United Compassion Fund

Employee Discount Program

Paid Sick Leave

An inclusive and welcoming culture

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