Sr. Order Processor (Onsite) at 27-4029120 First American Mortgage Solutions, LLC — USA, ID

Who We Are

What We Do

Process and fulfill customer requests. Receive and process requests from clients, analyze issues, and monitor projects front to back within specific processes. Provide solutions and work with a variety of groups (such as Sales, Commissions, IT, Product Development) for clarification where required.

What You’ll Do

• May act as Lead to other team members.
• Determine appropriate avenue to use to fulfill request
• Seen as SME (subject matter expert)
• Create reports based on customer requests
• Interacts with a wide range of functional groups for clarification on assignments.
• Understand, interpret and guide customers on the best way to fulfill their requests/needs.
• Troubleshoots complex problems, identifying issues and resolving problems.
• Ability to review requirements and provide alternatives if initial solution is not feasible.
• Perform advanced research of issues
• Works on escalated problems of a complex nature involving analysis of situations or data requiring a review of a variety of factors.
• Makes recommendations to improve results. Escalates more complex problems to management level.
• Assist in developing, defining and communicating policies and procedures supported by the team.
• Maintain SOP (Standard Operating Procedure) and other support items.

What You’ll Bring

• High School diploma or equivalent, some college preferred
• 2-4 years of related experience
• Strong MS Office skills
• Strong knowledge of computerized data entry system or other relevant applications.
• Advanced problem-solving skills

Pay Range: $16.63 - $22.18 Hourly

What We Offer