Hand & Stone · Sunrise, FL

Spa Manager at Hand & Stone — Sunrise, FL

Full-timeSunrise, FL$50,000–$60,000/yearPosted 2026-07-22
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Full job description

Benefits

  • Opportunity for advancement
  • Paid time off
  • Relocation bonus
  • Training & development
  • Wellness resources
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Employee discounts
  • Flexible schedule

Hand & Stone Massage and Facial Spa in Sunrise-Sawgrass and Weston is hiring an experienced, results-driven Spa Manager to lead daily operations, grow membership and sales, recruit and develop the team, and take ownership of the spa’s performance.

This is a full-time, in-person leadership role for someone who understands a membership-based business model and knows how to turn goals into daily execution.

Experience with Hand & Stone, Massage Envy, a membership-based spa, fitness studio, wellness business, salon, or high-volume retail business is strongly preferred.

Compensation and Benefits

  • $50,000–$60,000 base salary, based on experience
  • $10,000–$15,000 annual performance bonus opportunity
  • Paid time off
  • 401(k) with employer matching, if eligible
  • Complimentary monthly massage or facial
  • Employee discounts on services and retail products
  • Management training and leadership support
  • Growth opportunities within our multi-location organization

Key Responsibilities

  • Own membership sales, conversion, retention, and net membership growth
  • Reduce cancellations through strong follow-up and retention practices
  • Coach the front desk team on consultations, objection handling, follow-up, and closing
  • Increase service, retail, enhancement, gift card, and package sales
  • Review reports and hold the team accountable to daily, weekly, and monthly goals
  • Oversee staffing, schedules, payroll controls, and labor productivity
  • Maximize Massage Therapist and Esthetician schedule utilization
  • Monitor prebooking, repeat visits, average ticket, retail, and guest retention
  • Maintain inventory, cash handling, opening, and closing controls
  • Recruit, interview, hire, onboard, and retain Spa Associates, Massage Therapists, and Estheticians
  • Train, coach, and develop team members and emerging leaders
  • Resolve guest concerns promptly and professionally
  • Build a positive, accountable, and sales-focused culture
  • Lead by example and remain visible during peak business hours

Qualifications

  • Minimum of 3 years of management experience in a sales-driven business preferred
  • Proven success growing memberships, sales, conversion, or client retention
  • Experience managing and developing a team preferred
  • Experience with recruiting, scheduling, payroll, inventory, and performance management
  • Strong leadership, coaching, accountability, and conflict-resolution skills
  • Comfortable reviewing reports and using data to make business decisions
  • Strong organization, communication, and follow-through
  • Microsoft Office proficiency
  • Zenoti experience is a strong plus
  • Bilingual English and Spanish is a plus

Schedule Requirements

Applicants must be available based on business needs, including evenings, weekends, peak appointment periods, and some holidays.

This is not a Monday-through-Friday office role. Leadership visibility during the spa’s busiest periods is essential.

Apply today and include a measurable example of how you increased membership, sales, conversion, retention, or operational performance.