Inside Sales Representative at 1001 United Rentals (N A), Inc — Saginaw, TX

As an Inside Sales Representative – Matting Solutions, you will support the sales team, customers, and internal departments by managing daily accounts receivable activities, sales billing, customer service, and system operations. This position plays a critical role in maintaining accurate billing, processing payments, managing customer accounts, and providing exceptional internal and external support.

What you’ll do

Accounts Receivable & Payment Management:

• Prepare and maintain daily AR bank reports by applying payments to detailed spreadsheets and reconciling transactions.
• Apply credit card payments promptly and accurately to customer accounts.
• Conduct proactive collections efforts for suspended or past-due accounts with clear documentation and communication.
• Conduct regular AR follow-up calls and attend weekly AR past-due meetings.
• Coordinate with the Credit Department on account changes communicated by sales reps.
• Document and follow up on outstanding AR-related issues.

Sales Billing & Invoicing:

• Generate and bill daily sales based on inventory additions and sales activity.
• Distribute customer invoices and ensure delivery to the correct contacts.
• Investigate and resolve invoice discrepancies through credits, research, or collaboration with Project Managers and Sales Reps.
• Audit invoices for accuracy in rentals, sales, and lease agreements.
• Process buyout pricing and culled material sales as outlined in project agreements.

Customer Service & Communication:

• Serve as the primary point of contact for customer inquiries, resolving issues or routing them appropriately.
• Assist Sales Representatives and Project Managers with customer communication, pricing, billing issues, and account setups.
• Communicate professionally with customers regarding invoice questions, tax certificates, account statuses, and documentation.
• Maintain strong relationships with the sales team and provide consistent internal support.

System & Data Management:

• Process orders using RentalMan and URMT systems, including reservations, sales, rentals, and returns.
• Review account statuses, obtain approvals for suspended accounts, and help customers get set up on terms.
• Manually enter and track credit applications and tax exemption forms.
• Maintain and update customer contact information in RentalMan, including activating/deactivating contacts as needed.
• Set up new cash customer accounts and assist with credit applications that cannot be submitted via links.
• Manage and update spreadsheets related to billing and AR data to ensure accuracy and consistency.

Administrative Support:

• Complete and submit vendor forms, W-9s, banking information, COI requests, and tax documentation upon request.
• Edit job details and update customer records as needed in RentalMan.
• Participate in a rotating weekend on-call schedule within a three-person team.
• Coordinate holiday PTO schedules in collaboration with internal team members.
• Other duties as assigned

Requirements

• High School diploma or equivalent
• Associate’s or Bachelor’s degree preferred
• 2+ years of experience in inside sales, billing, AR, or customer service preferred
• Strong analytical, organizational, interpersonal and communication skills
• Proficient in Microsoft Excel and data management
• Ability to work collaboratively in a fast-paced environment and manage multiple priorities
• Detail-oriented with strong problem-solving skills
• Professional, customer-focused and service-oriented
• Ability to manage time effectively and meet deadlines
• Proficiency with ERP systems is a plus

Why join us?

• Paid Parental Leave
• United Compassion Fund
• Employee Discount Program
• Career Development & Promotional Opportunities
• Additional Vacation Buy Up Program (US Only)
• Early Wage Access through Payactiv (US Hourly Only)
• Paid Sick Leave
• An inclusive and welcoming culture

For Canadian benefits, click here