Global Relationship Manager at 3409 Genpact LLC — 3409-G LLC: 233 North Michigan Ave, IL

Global Relationship Manager

Job Description

Responsibilities

Develop and maintain relationships with CPG sales organizations and create effective go-to-market strategies to drive growth.

Develop data strategies that inform effective promotional planning and execution, ensuring optimal outcomes for clients.

Lead the development of industry insights capabilities to enhance client value and inform business decisions.

Collaborate with senior leadership in Sales and Operations to build momentum for new deals and ensure successful deal conversion.

Project manage the resolution of internal cross-functional client issues, driving timely and effective responses.

Develop and implement a growth strategy that focuses on both financial gain and customer satisfaction.

Promote a culture of trust, respect, and transparency within both the team and client relationships.

Conduct research to identify new market opportunities and customer needs in Deductions recovery, building an efficient recovery process.

Identify improvement opportunities to optimize processes, reduce costs, and increase client value, fostering an innovative mindset.

Translate high-level strategies into executable plans that drive business success and customer satisfaction.

Build and manage collateral requirements for client meetings, coordinating with key teams like Sales, Operations, and Digital.

Perform SWOT analysis, due diligence, and financial assessments to gauge business impact for potential new clients.

Foster a transformation mindset, identifying automation and process improvement opportunities to increase operational efficiency.

Mentor and develop a highly motivated, enthusiastic, and skilled team, driving growth and fostering a culture of continuous improvement.

Qualifications

Certifications

ITIL Foundation Certificate in IT Service Management - AxelosAxelos

Required Skills

Client Relations, Customer Relationship Management (CRM), Global Business Strategies, Sales Forecasting, Supplier Relationship Management

Language

English, English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Relationship Management

Remote Type -

Hybrid

Work Shift -

Day Job (United States of America)

165,300 to 235,000 USD

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress