Trainer at SpotOn — Royal Oak, MI

About SpotOn

• Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users
• Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
• Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running

The Trainer independently delivers the standardized Onboarding CX Core Curriculum and executes ILT sessions during New Hire Onboarding as directed by Enablement Partners. This role facilitates structured learning experiences, tracks trainee performance, and contributes to ongoing training delivery with consistency and quality.

Responsibilities

Onboarding & Training Execution

• Independently facilitates the standardized Onboarding Core Curriculum for new hires.
• Deliver ILT sessions during Weeks 2–4 as deployed by Enablement Partners, covering role-based and operational content.
• Facilitate hands-on exercises, simulations, and scenario-based learning activities.
• Track trainee progress, milestones, and provide structured performance feedback.

Ongoing Training & Development

• Deliver ongoing training programs and skill development workshops as needed.
• Update content to reflect process improvements, QA findings, and SME input.

Cross-Functional Collaboration

• Collaborate with SMEs, WFM, and department leads to ensure training meets operational goals.
• Communicate progress and performance observations to stakeholders.

Continuous Improvement & Feedback

• Gather and analyze trainee feedback to improve training effectiveness.
• Recommend enhancements to content, delivery methods, and training workflows.
• Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists.
• Review and verify outcomes before submission to maintain consistency and high-quality standards.
• Identify and address process gaps or errors to drive continuous improvement and operational excellence.

Skills & Knowledge

• Proven knowledge of training facilitation and group engagement techniques
• Hands-on experience with adult learning theory and instructional delivery
• Demonstrated ability to conduct learning needs analysis and support assessments
• Effective feedback and coaching techniques
• Familiarity with LMS platforms and content management tools
• Documentation and progress tracking
• Cross-functional collaboration and communication

Previous Experience

• 2 – 5 years of professional experience in customer success or related roles.
• Experience in fintech or SaaS environments preferred.

Education / Professional Training

• Bachelor’s degree in Business, Education, Communications, Psychology, or a related field required.
• Train-the-Trainer (TTT) Certification, CompTIA CTT+ (Certified Technical Trainer), LinkedIn Learning or ATD micro-credentials in Facilitation or Instructional Design certifications preferred
• An equivalent combination of education and experience may be considered.

Compensation

• Our base pay range is $59,000-75,000+ for this role
• Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan
• Offers will be reflective of the candidate’s location and experience.

Benefits

• Medical, Dental and Vision Insurance
• 401k with company match
• RSUs
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

SpotOn is an E-Verify company.