Disaster Recovery Specialist at NAC Voya Services Company — New York, NY

Get to Know the Opportunity:

We are seeking a detail-oriented and technically proficient Disaster Recovery Specialist to lead and support all aspects of disaster recovery planning, testing, automation, and reporting. This role will ensure organizational resilience and compliance with recovery objectives while driving innovation and reducing manual dependencies in DR and cyber incident response.

The Contributions You’ll Make:

• Lead all enterprise DR tests, including Level I (CMDB Review), Level II (Walkthrough), and Level III (Functional Testing), ensuring full coordination across infrastructure, application, and business teams.
• Organize and facilitate cross-functional participation in DR exercises, including internal teams and third-party vendors.
• Develop and maintain DR calendars, test schedules, and compliance documentation.
• Drive automation of DR workflows to reduce reliance on human capital and improve response time and accuracy.
• Support ransomware recovery planning and tabletop exercises, including development of isolated recovery environments (IREs) and playbooks.
• Maintain DR documentation including business function mappings, recovery time objectives (RTO), and tier classifications.
• Contribute to the development and refinement of DR metrics dashboards, including recoverability scores, tiering compliance, and plan currency.
• Assist in the creation and submission of monthly and quarterly ORM metrics, including Tier 1 and Tier 2 recoverability and plan approval rates.
• Participate in working sessions and support automation and monitoring of DR workflows.
• Provide support for DR-related communications, including participant instructions and compliance letters.

Minimum Knowledge & Experience:

• 3+ years of experience in disaster recovery, business continuity, or IT operations.
• Proven experience leading DR testing and coordinating multi-team participation.
• Experience with DR testing methodologies and compliance frameworks.
• Experience with cloud-based DR solutions and Azure Site Recovery (ASR).
• Exposure to cybersecurity and ransomware recovery planning.
• Experience with DR automation tools such as Continuity PatrolTM or similar platforms.
• Strong analytical skills and attention to detail in metrics reporting and documentation.
• Excellent communication and collaboration skills across technical and business teams.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• High standards of integrity and transparency in all aspects of execution and reporting.

Preferred Knowledge & Experience:

• Knowledge of ITIL or similar service management frameworks.
• Experience with ORM reporting and enterprise risk metrics.

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Compensation Pay Disclosure:

$140,000 - $150,000

Be Well. Stay Well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Critical Skills

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Reasonable Accommodations

Misuse of Voya's name in fraud schemes