Patient Care Coordinator at US Physical Therapy — Mechanicsville, VA

As a Patient Care Coordinator, you play a vital role in creating an exceptional patient experience from the moment someone contacts our office through the completion of their treatment plan.

• Verify patient insurance eligibility, benefits, deductibles, copayments, coinsurance, and coverage limitations prior to treatment.
• Obtain and track prior authorizations, referrals, and precertification’s to ensure timely patient care.
• Communicate with insurance companies regarding authorization status, medical necessity requirements, and benefit questions.
• Notify patients of insurance benefits, estimated financial responsibility, and any authorization requirements.
• Monitor authorization expiration dates and approved visit counts to prevent interruptions in patient care.
• Work closely with therapists and billing staff to ensure accurate documentation supports authorization and reimbursement requirements
• Maintain thorough documentation of insurance communications and authorization activity within the electronic medical record.
• Minimum of 2 years of medical front office experience, preferably in an outpatient therapy, orthopedic, or physician practice setting.
• Experience verifying insurance benefits and obtaining prior authorizations is required.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook
• Experience with electronic medical records (EMR)
• Outstanding verbal and written communication skills
• Excellent organizational and time management abilities
• Dependable, self-motivated, and adaptable to changing priorities
• Positive attitude with a strong commitment to teamwork and patient-centered care

The ideal candidate is highly organized, detail-oriented, and experienced in insurance verification and preauthorization processes. This individual thrives in a fast-paced healthcare environment, communicates effectively with patients, providers, and insurance carriers, and takes pride in creating a smooth, positive experience for every patient.

If you're looking for a career where your work truly makes a difference in people's lives every day, we'd love to hear from you. Join Physical Therapy Solutions and become part of a team dedicated to helping our patients move better, feel better, and live better.