Manager, da Vinci Customer Learning & Development at Intuitive — Peachtree Corners, GA

Primary Function of Position:

The Manager, Customer Learning & Development (CLD) will lead a team responsible for all phases of analysis, design, development, implementation, and evaluation (ADDIE) of learning programs and deliverables. Management responsibilities will focus on creating a shared vision aligned with the broader CL&D team, partnering with cross-functional teams and stakeholders to execute on project initiatives, building relationships that lead to successful CLD and cross-departmental efforts, and developing employees.

Roles and Responsibilities:

• Set quarterly and yearly goals in support of corporate objectives
• Drive execution of all learning strategies, projects and goals
• Forecast resource and budget needs to accomplish company and departmental goals
• Hire, develop, and manage learning content and experience designers
• Partner with leadership and cross-functional teams to research, design, and validate scalable learning strategies that optimize learning experience and outcomes
• Partner with stakeholders to establish, execute and report against shared goals and roadmap execution
• Lead complex, cross-functional projects by developing comprehensive plans, coordinating multiple workstreams, and driving seamless execution with limited supervision
• Work with regulatory and quality teams to ensure training materials and curricula meet compliance guidelines
• Intake and prioritize training requests and assign resources
• Analyze workflows to determine efficacy and opportunities for process improvements
• Develop and foster needs/gap analysis to assess and prioritize opportunities
• Ensure learning content meets quality guidelines and is structured and presented for the optimal learner experience
• Oversee and supplement any aspect of the overall learning design, development, and delivery as needed

Skill / Job Requirements

• Minimum 3 years of management, team leadership, or equivalent experience is required
• 5 years instructional design / corporate training experience, preferably in a regulated industry
• Experience designing and developing eLearning, instructor-led training, assessments, and blended learning solutions
• Delivery of training in a professional or classroom setting
• 1-2 years of experience in biotech or medical device organization preferred
• Education Background
• Curriculum Development or Instructional Design/Technology degree preferred
• Education degree acceptable
• College degree required
• Excellent written and interpersonal communication skills
• Experience with the following is required:
• Leading a team of instructional designers or educators, or equivalent corporate training professionals
• Working with SMEs and stakeholders in a cross departmental and team environment
• Managing content translation for a global audience
• Utilizing a Learning Management System (LMS)
• Providing structured and constructive feedback to team members and redirecting team members, if necessary
• Experience with the following is preferred:
• Developing & implementing advanced modalities (mobile learning, AR/VR, etc.)
• Evaluating training effectiveness and/or learner journeys
• Multimedia capture and editing (audio, photo, and/or video)
• Software Proficiency
• Articulate Storyline and Rise
• MS Office (Word, PowerPoint, Excel, SharePoint)
• Smartsheet (or equivalent project management tool)

We are an AA/EEO/Veterans/Disabled employer.

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