Destination Pet LLC · Ruff Housing Greensboro- Greensboro, NC

Customer Service Representative (Flexible Working Hours) at Destination Pet LLC

Full-timeRuff Housing Greensboro- Greensboro, NCPosted 2026-07-16Apply on Workday
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Full job description

We're sniffing out our next Customer Service Representative at Ruff Housing Greensboro

—someone who can make every client feel like a VIP (Very Important Pet-parent).

Are you part concierge, part chaos coordinator, and fluent in both human and hound? If you love pets *and* people—and can juggle phones, customers, and the occasional muddy paw print—this is your moment.

🎁 Perks & Pay:

Telehealth , 401k and Pet Insurance

Pay starts at $13–$14.00/hour DOE + tips

📋 Reporting To:

General Manager

💪 What You Should Know:

  • You’ll be on your feet often—standing, walking, climbing stairs, wrangling leashes.
  • Must be able to lift 40 lbs (bags of food, pet crates, sleepy bulldogs—you know).
  • Availability on evenings, weekends, and holidays required (pets don’t take days off).
  • Exposure to cleaning supplies, pet hair, and, ahem, “accidents” is part of the gig.

🐕 What You’ll Be Doing (Besides Being the Friendly Face Everyone Remembers):

  • Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort (but with more shedding).
  • Answering phones with a smile in your voice and multi-tasking like a pro.
  • Touring new clients through the facility and selling the services that keep tails wagging.
  • Ensuring up-to-date vaccinations are on file—because safety first.
  • Managing check-ins and check-outs with efficiency and a personal touch (and the occasional treat).
  • Handling cash, cards, and balancing the end-of-day cash drawer like the organized rockstar you are.
  • Responding to complaints with patience and professionalism— even when it’s clearly the cat’s fault.
  • Escorting pet guests to and from their enclosures with the care of a concierge and the patience of a preschool teacher.
  • Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions.
  • Jumping in to support other team members whenever needed. We’re all in this together.
  • Other duties as assigned.

🐾 What You Bring to the Table:

  • You’re a people-person and a pet-person.
  • Previous experience in customer service or retail? Heck yes.
  • You’ve got solid communication chops—phone, in-person, email, you name it.
  • Multi-line phones and computer systems don’t scare you.
  • You're cool under pressure and know how to keep things professional (even when someone’s barking—and we don’t mean the dog).
  • You solve problems faster than a lab chasing a tennis ball.
  • High school diploma or equivalent required.
  • 2+ years of customer service experience preferred.

If you’ve got the charm of a customer service pro and the heart of a dog mom (or dad), grab a name tag—we’re saving you a spot.

Weekend and Holiday availability required.