Patient Care Coordinator at US Physical Therapy — Lincoln, NE

We're looking for a friendly, organized, and motivated Patient Care Coordinator to become the first impression of our practice. If you enjoy helping people, thrive in a fast-paced healthcare environment, and take pride in delivering outstanding customer service, we'd love to meet you. Welcome patients with professionalism, warmth, and compassion.

• Register new patients and accurately collect demographic, insurance, and financial information
• Schedule, reschedule, and confirm patient appointments using electronic scheduling systems
• Verify patient insurance eligibility, benefits, deductibles, copayments, coinsurance, and coverage limitations before treatment
• Obtain and track prior authorizations, referrals, and precertification’s to ensure timely patient care
• Notify patients of insurance benefits, estimated financial responsibility, and any authorization requirements.
• Collect copayments, balances, and process patient payments according to office procedures
• Communicate effectively with therapists regarding scheduling needs and patient concerns
• Answer multi-line phones and respond promptly to patient inquiries
• High school diploma or GED required
• Minimum of one year of medical front office, medical receptionist, or healthcare administrative experience preferred
• Experience verifying insurance benefits and obtaining prior authorizations is preferred.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook
• Experience with electronic medical records (EMR) preferred
• Strong computer and data entry skills with excellent attention to detail
• Outstanding verbal and written communication skills
• Excellent organizational and time management abilities
• Ability to multitask while maintaining accuracy in a fast-paced environment
• Dependable, self-motivated, and adaptable to changing priorities
• Positive attitude with a strong commitment to teamwork and patient-centered care

The ideal candidate is someone who:

• Loves interacting with people and creating positive first impressions
• Takes ownership of their work and follows through on commitments
• Thrives in a collaborative, team-oriented environment
• Maintains professionalism under pressure
• Is organized, proactive, and solutions-focused
• Understands that exceptional patient care begins at the front desk

If you're looking for a career where your work truly makes a difference in people's lives every day, we'd love to hear from you. Join LOPT and become part of a team dedicated to helping our patients move better, feel better, and live better.