Customer Service Representative at Stanley Engineered Fastening LLC — Decorah, IA

Customer Service Representative – Hybrid

Decorah, IA, United States

Come build something that matters.

The Job:

As a Customer Service Representative, you’ll be part of our Engineered Fastening team working as a hybrid employee. You’ll get to:

• Accept customer orders via various methods (phone, internet, email, fax).
• Process orders, other transactions and various inquiries using an order ship and bill system.
• Work closely with shipping/invoicing on customer orders.
• Responds effectively to customer inquiries pertaining to their orders and subsequent shipments.
• Analyzes customer order patterns/past product usage and pro-actively communicates with customer to ensure repeat orders are placed on time.
• Initiates quotation requests.
• Provide reliable information to both internal and external customers using PC and Internet software.
• Assist with planning and resolution of delayed shipments.
• Work with appropriate functional groups or team members to proactively eliminate errors and inefficiencies.
• Manage and resolve customer complaints and escalate where necessary.
• Entering new customers and/or customer changes into the order ship and bill system.
• Ensure accuracy of pricing and delivery information.
• Assists Customer Service Supervisor to meet departmental goals.

The Person:

• Minimum of three (3) years proven customer support experience is required.
• High School Diploma required, associate or bachelor’s degree in business or related field is preferred.
• Experience in providing customer service in a manufacturing environment preferred.
• Familiarity with CRM systems and practices is preferred.
• Experience working in customer portals a plus.
• Technical aptitude and fastener experience a plus.
• Essential skills and proficiencies needed to be successful in this role include: phone skills, listening skills, clear verbal and written communication, intermediate computer skills, keyboard/data entry skills, organization skills, strong interpersonal skills, time management, analytical skills, ability to work under pressure, conflict resolution, patience, professionalism, ability to multitask, positive attitude, ability to use positive language, adaptability, high energy, team player, and will to succeed.

The Details:

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on Stanley Black & Decker tools and other partner programs.

And More:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources, including our digital learning portal.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

#LI-NB1

#LI-Hybrid


The Salary range for this position is $34,400.00 - $55,400.00


• This is the lowest to highest annual full-time salary range we would pay for this role at the time of this posting. The salary offered within the range may vary depending on multiple factors including job level, geographic location, job-related knowledge, skills, qualifications, experience and in compliance with local wage requirements. Please note that salary is only one component of total rewards at Stanley Black & Decker.
• The salary range listed in this job posting reflects the range for the primary location specified. The salary range may vary for other locations.
• The successful candidate may be eligible for annual merit increases.
• Medical, dental, life, vision, disability,401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on Stanley Black & Decker tool sand other partner programs.

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Benefits & Perks