CHES Chesapeake Urology Associates · Bethesda, MD

Front Desk Receptionist at CHES Chesapeake Urology Associates — Bethesda, MD

Full-timeBethesda, MD$18–$18/hourPosted 2026-07-17Apply on Workday
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Full job description

Why Join Us?

Job Description

The Front Desk Receptionist provides superb customer service to patients & staff and support for the office, independently and with minimal supervision.

Responsibilities

  • To create a positive and professional first impression of the practice and to show the patients a “we care” attitude.
  • Schedule appointments and assist with scheduling any additional testing directed by the physician.
  • Ensure all required patient paperwork is compiled for that day’s appointments.
  • Collect co-pays and past balances at check-in and enter them into the batch for the day in Practice Management.
  • Reviews for completeness and accuracy and then enters required patient demographics and clinical information into Practice Management and EHR.
  • Scan the patient’s driver’s license and insurance card(s) front and back into Ntierprise.
  • Ensure all required referrals are obtained, scanned into the EMR, and linked to that day’s appointment within Practice Management.
  • Reconcile payment batches at the end of every day and turn them in to the Site Manager.
  • Schedule follow-up procedures and coordinate any local ASC cases.
  • Assist patients with the completion of the Phreesia registration system.
  • As part of the requirements of your position, you are expected to travel to other sites within a reasonable geographic region.

Qualifications

  • Minimum High School Diploma or GED required.
  • Minimum of two (2) years of front office experience, preferably in a medical setting.
  • 1 - 2 years of customer service.

Key Competencies:

  • Excellent customer service.
  • Attention to detail and willingness to learn.
  • Proficient knowledge of medical terminology, ICD-9, and CPT-4 Codes.
  • Strong communication skills, both verbal & written.
  • Proficient computer software and database skills.
  • Comfortable working in a fast-paced environment.
  • Very comfortable asking probing questions to patients.
  • Must demonstrate a caring, compassionate, and patient attitude.
  • Maintain HIPAA compliance.
  • Multitasking and proactive problem-solving.
  • Ability to type 40 Words Per Minute.

Travel:

  • Ability to travel to other sites as necessary.

Job Type: Full-Time

Pay Range: $18.00 - $20.00 per hour