Collections Specialist - Bilingual (English/ Spanish) required at Cirrus Asset Management — Irving, TX

We are seeking a skilled Collection Specialist to reach out to clients and secure outstanding payments. This role will involve balancing the maintenance of strong, trust-based relationships with the need to ensure timely payment collection.

The ideal candidate will demonstrate professionalism, reliability, and a strong sense of trustworthiness. Excellent communication and negotiation skills are essential, along with the ability to work independently.

Essential Functions

• Contact customers via phone, email and mail to collect outstanding balances
• Negotiate payment arrangements and settlements within company guidelines
• Monitor current payment arrangements to ensure timely payments
• Submit accounts to third-party collections when appropriate
• Provide weekly reports on collection activities
• Stay up-to-date on collection laws and company policies to ensure compliance
• Record activities using the internal financial database
• Deliver precise and up-to-date status updates to clients
• Capability to conduct skip tracing on missing clients
• Providing excellent customer service and maintaining a professional demeanor is crucial
• Minimum five years of experience in unsecured debt collections. - Required
• Bilingual in Spanish and English - Required
• Experience with Multifamily Property Management - Preferred
• Familiarity with state and federal regulations relating to collection procedures.
• Exceptional negotiation skills while upholding a professional and courteous attitude
• Proven success in agency or bad debt recovery
• Strong verbal and written communications skills.
• Outstanding organizational and follow-up abilities.
• Proficient in computer applications, including Outlook, Excel, and Word.
• Knowledge of Yardi is a plus

Location: Irving, Texas

Pay: $20–$22/hour with monthly performance-based bonus opportunities