Coaching & Programs Coordinator, MBA Career & Professional Development — Boston, MA

Job Summary:

Are you an early higher education administration professional with an interest in career coaching and development? Are you looking for hands-on experience working with over fifty highly accomplished career coaches? Are you a detail-oriented individual who enjoys both quantitative and qualitative work? Would you like to be part of a team known for its culture and commitment to excellent service? If so, consider joining our team as the Coaching & Programs Coordinator.

Job-Specific Responsibilities:

Lead Administrator for Coaching Platforms

Serve as the primary administrator for coaching-related platforms that support the MBA and Alumni Coaching Programs, including:

• Time Reporting & Payroll Service (Fieldglass)
• 12twenty Recruiting Platform
• CareerLeader
• Qualtrics
• Teams
• SharePoint

Manage MBA & Alumni Coaching Program Operations

• Manage weekly coach invoicing process for 50+ coaches
• Create and manage five + annual Peer Review Zoom meetings, including calendar invitations for coaches and CPD staff
• Provide ongoing communication and support to coaches
• Onboard new coaches through Zoom orientation sessions covering program processes and expectations
• Provide coaches with academic calendar and other student event information for Fall and Spring coaching appointments
• Respond to coaching-related questions and requests forwarded from the CPD main email account
• Grant access to CareerLeader to partners, staff and alumni
• Distribute HBS Partner coaching requests to appropriate coaches
• Coordinate staffing and logistics for the daily Coach-on-Call program, hiring student workers, setting schedule, ensuring appointments and notes are captured in12twenty
• Coordinate logistics for the annual two-day Coach Training program in May (60+attendees) including hotel, room and food reservations; all presentations, technology support and materials

Lead for MBA Programming

• Manage Electronic Resume and Cover Letter Reviews
• AFAA and Club Resume Reviews
• Job Search Drop-In Sessions and other related coaching programs
• Practice Interviews
• Responsibilities for MBA programming include:
• Creating events in 12twenty for all coaching programs (excluding AFAA programs).
• Coordinating room reservations.
• Managing student and alumni registrations.
• Collecting, printing, and distributing program materials as needed
• Soliciting and coordinating coach staffing for all programs.

General Career Education Coaching

• Manage Resume Book submission approvals and employer access
• Create and publish Fall and Spring Resume Books
• Process invoices for CEC-related expenses
• Support additional CEC programming as needed
• General Career & Professional Development (CPD)
• Review and approve MBA Event Calendar submissions daily
• Support additional CPD programming and initiatives as needed
• Build trust and collaboration by being present on-site and engaging directly with colleagues and various constituents.
• Other duties as assigned.

Basic Qualifications:

• High School Diploma, GED, or equivalent is required.
• 5+ years of experience in administrative support role(s) is required.
• Education beyond high school may count toward experience.
• Microsoft Office (Word, Excel, PowerPoint, and Outlook) experience is a must.

Additional Qualifications and Skills:

• Superior verbal and written communication skills.
• Highly developed interpersonal skills and team orientation.
• Excellent project management with exceptional attention to detail.
• Reliable follow-through and proactive initiative on projects.
• Self-starter focused on continuous improvement of projects and programs.
• Proven ability to work independently and as part of a team.
• Strong service orientation.
• Experience with technology platforms is a plus.

Working Conditions

• Availability for some night and weekend work is required.
• Standard Hours/Schedule: 40 hours per week
• Overtime Eligibility: Yes, this position is overtime eligible.
• Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
• Pre-Employment Screening: Identity
• Other Information: This is a hybrid position which we consider to be a combination of remote and onsite work at our Boston, MA based campus. HBS expects all staff to be onsite a minimum of 3 days per week and departments provide onsite coverage Monday-Friday. Specific hours and days onsite will be determined by business needs and are subject to change with appropriate advanced notice.
• We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role.
• A cover letter is required to be considered for this opportunity.

#LI-MM1

Work Format Details

Salary Grade and Ranges

Benefits

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks