Ticket Office Agent at Wynn Resorts — Las Vegas, NV

Reporting to the Ticket Office Supervisor, the Ticket Office Cashier will be required to:

• Provide excellent customer service to each guest needing assistance with tickets to the different shows and events at the resort. Ensure a positive and professional guest experience.
• Provide excellent customer service to all internal and external partners.
• Process phone and in person ticket orders by utilizing a computerized ticketing system.
• Assist with night of show walk up sales and will call distribution.
• Print and distribute tickets to guests attending the various shows and events.
• Follow proper cash and credit card handling procedures with financial integrity including the reconciliation of individual cash drawer.
• Resolve customer concerns, requests and/or complaints in a timely, courteous and informed manner. Escalate conflicts to a supervisor as needed.
• Maintain knowledge of various shows and events available to our guests.
• Assist with incoming and outgoing customer calls.
• Maintain a positive attitude and a genuine interest in helping others.
• Perform all other duties as assigned.

Job Experience / Education:

• Must have a high school diploma or equivalent.
• Must have a minimum of two (2) years’ prior experience as a Ticket Office Cashier, preferably with Las Vegas experience.

Knowledge, Skills and Abilities:

• Must have experience with ticketing systems and point of sale systems.
• Must have knowledge of basic cash handling procedures, and fiscal responsibility including an understanding of PCI Compliance.
• Prior knowledge of Archtics, Ticketmaster Host, and TM1 a plus.
• Must have prior customer service experience preferably in the ticketing industry.
• Must have excellent attention to detail.
• Must have excellent verbal communication skills.
• Must be able to function in a stressful environment.
• Must be a highly motivated self-starter and a hard worker.
• Must possess excellent problem-solving skills.
• Must have excellent phone etiquette.
• Must be able to work a flexible schedule (evenings, weekends, and holidays).
• Must have the ability to work with individuals from different cultures and backgrounds.