Business Performance Manager, ISO Excellence at USA GPC Genuine Parts Company — Atlanta, GA

Job Summary

The Business Performance Manager – ISO Excellence is a hands-on individual contributor responsible for improving the financial and operational performance of independent store partners.

This role analyzes partner-level sales, margin, pricing, inventory, and program data to identify performance improvement opportunities and collaborates with ISO principals and internal cross-functional teams to develop and support implementation of practical, data-driven solutions.

Success in this role depends on financial acumen, structured problem-solving, and the ability to influence adoption across independently owned businesses.

Responsibilities

• Performance Analysis:
• Analyze sales, margin, pricing, rebate, and inventory performance data at the ISO, customer and market level.
• Identify areas for improvement with margin, pricing, rebate, inventory, and underperforming programs.
• Assess profitability trends and highlight risk or growth opportunities.
• Develop recurring reports and dashboards to monitor key performance metrics.
• Pricing & Margin Optimization
• Evaluate pricing realization and execution trends.
• Identify opportunities for pricing adjustments or structural pricing improvements.
• Partner with Sales and Finance to model financial impact scenarios.
• Support execution of approved pricing actions and monitor post-implementation results.

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• Program & Initiative Effectiveness
• Assess performance of promotions, rebates, and growth programs.
• Quantify program ROI and identify underperforming initiatives.
• Recommend adjustments to improve effectiveness and financial return.
• Track and report measurable financial impact of optimization efforts.
• Operational and Inventory Optimization
• Analyze inventory productivity, order patterns, and tool utilization trends.
• Identify opportunities to improve inventory turns and reduce aged or excess inventory.
• Collaborate with Supply Chain and Operations to support recommended improvements.
• Promote adoption of reporting tools and operational best practices across ISO locations.
• KPI Tracking & Performance Monitoring
• Establish baseline performance metrics for assigned partners or regions.
• Develop and maintain scorecards for key KPIs (margin %, pricing realization, inventory turns, program ROI, etc.).
• Provide regular performance insights and recommendations to ISO leadership.
• Monitor progress against agreed action plans and escalate material risks or performance gaps as needed.
• Cross-Functional Collaboration
• Facilitate working sessions with ISO partners and internal stakeholders to review performance data and align on action plans.
• Coordinate with Finance, Sales, Pricing, Inventory, Supply Chain, and Operations to support implementation of approved initiatives.
• Follow up on initiative progress and document measurable outcomes.
• Key Performance Indicators (KPIs)
• Profitability expansion (including sales, margin expansion, operational effectiveness, etc.) across supported ISO partners
• Improvement in pricing realization and margin consistency
• Program ROI improvement and participation effectiveness
• Inventory productivity improvement (turns, aged inventory reduction)
• Adoption and utilization of enterprise reporting tools
• Measurable financial impact of optimization initiatives

Qualifications

• High School Diploma or equivalent required.
• 5–7 years of experience in operations, pricing, finance, analytics, or business performance role
• Highly proficient in CRM software pipeline management and MS Office Suite.
• Strong Excel and data analysis skills.
• Experience working with cross-functional teams.
• Ability to translate data into clear, actionable steps

Preferred Qualifications

• Bachelor’s degree preferred
• Experience in distribution or multi-location business environments.
• Exposure to pricing analysis, margin management, or profitability reporting.
• Experience supporting field sales or operational teams

Core Skills

• Embodies the following values: serve, perform, influence, respect, innovate, team.
• Effectively communicates by motivating and inspiring others through clear and proactive communication.
• Data analysis and reporting
• Margin and pricing evaluation
• Initiative execution
• Process improvement
• KPI tracking
• Influence without direct authority
• Attention to detail

Physical Demands / Working Environment

• Prolonged periods of sitting at a desk and working on a computer
• Frequent use of hands and fingers for typing and operating office equipment
• Occasional standing and walking during meetings or site visits
• Ability to travel (air and ground) as required for business needs
• Ability to lift up to 15–25 pounds occasionally (e.g., laptop bag, materials)
• Ability to communicate effectively in person, via phone, and in virtual settings