Business Intelligence Manager at Harvard University — Cambridge, MA
Full job description
Job-Specific Responsibilities:
The Business Intelligence Manager leads our data and analytics function, helping the organization make smarter, faster, and more impactful decisions. The Business Intelligence Manager oversees a team of analysts and partners across the credit union to unlock the value of our data, drive growth, improve member experience, and enable innovation. This role also leads to the evolution of our data warehouse, reporting tools, and analytics capabilities to ensure data is accessible, trusted, and actionable.
Data Strategy & Leadership
- Champion a culture of data-informed decision-making across the organization
- Partner with senior leaders and business units to identify and prioritize high-impact opportunities
- Lead, coach, and develop a high-performing analytics team
- Own key analytics platforms and vendor relationships
- Bridge business and technical teams to ensure the right questions are asked and answered with confidence
Data Analysis & Business Intelligence
- Lead development of intuitive dashboards and reporting (e.g., Tableau)
- Translate business needs into meaningful metrics, KPIs, and insights
- Deliver actionable analysis across member growth, lending, deposits, and digital engagement
- Empower teams through self-service analytics and data accessibility
Data Governance & Quality
- Establish practical, scalable data governance standards
- Ensure data integrity through quality controls and monitoring
- Define and maintain data definitions, lineage, and documentation
- Support compliance with regulatory, privacy, and security requirements
Data Warehouse & Architecture
- Lead design and optimization of the enterprise data warehouse
- Oversee data pipelines and integrations across core, digital, lending, and third-party systems
- Ensure performance, scalability, and reliability of the data environment
- Stay current on modern data platforms and architectures (e.g., Snowflake)
Other duties as assigned.
Basic Qualifications:
- Minimum of two years’ post-secondary education or relevant work experience
- Supervisory experience
Additional Qualifications and Skills:
The following qualifications are strongly preferred. If you meet some, but not all, we still encourage you to apply. Harvard FCU values employees with a willingness to learn.
- Bachelor’s degree or equivalent experience required; Masters degree preferred
- Strong SQL expertise
- Experience working with structured and unstructured data environments
- Proficiency with BI tools (e.g., Tableau, Power BI)
- Background in quantitative analysis and statistical modeling
- Understanding of data infrastructure and ELT/ETL frameworks
- Strong analytical and problem-solving skills
- Ability to translate complex data into clear, actionable insights
- Excellent communication and presentation skills
- Ability to work independently and collaboratively
- Strong organization and attention to detail
- Proven leadership and team development experience preferred
Working Conditions: Onsite work is performed in an office setting
Standard Hours/Schedule: 35 hours per week.
3 days a month onsite with 1-week WFH. Additional onsite days will be required based on business needs.
Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position.
Pre-Employment Screening: Credit, Criminal, Education, Identity, Prohibited Parties (OFAC - Office of Foreign Assets Control).
Other Information:
This position has a 90-day orientation and review period.
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Work Format Details
Salary Grade and Ranges
Benefits
- Generous paid time off including parental leave
- Medical, dental, and vision health insurance coverage starting on day one
- Retirement plans with university contributions
- Wellbeing and mental health resources
- Support for families and caregivers
- Professional development opportunities including tuition assistance and reimbursement
- Commuter benefits, discounts and campus perks