Ticket Seller at ASM Global-SMG — Minneapolis, MN

POSITION: Ticket Seller/Resolution

DEPARTMENT: Ticket Office

REPORTS TO: Box Office Manager

FLSA STATUS: PT, Hourly, Non-Exempt

PAY RATE: $18.25/Hour

Position Summary

Responsible for ticket sales and ticket resolution of shows or events by performing the following duties. Ticket Sellers work U.S. Bank Stadium events (does not include Vikings games).

Essential Duties & Responsibilities

• Accurately sells tickets as requested by patrons; accepts payment and makes changes accurately.
• Handles Will-Call window according to procedures, or other related duties as assigned by supervisor.
• Demonstrates excellent customer service skills; responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.
• Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.
• Files various records and reports. Performs duties related to clerical work as assigned.
• Helps patrons access tickets and resolve other ticketing issues in-person at the various entrances to the venue.
• Other duties may be assigned.

Qualifications & Skills

• Demonstrates excellent customer service skills
• Operate computerized ticketing system and a personal computer using Windows and Microsoft Office software.
• Ability to work with minimum supervision
• Close vision ability
• Ability to work flexible hours including daytime, evening, weekends, and holidays
• Understanding of mobile smartphones and the Ticketmaster app.

Minimum Education & Experience

• High school diploma or general education degree (GED)
• 3 to 6 months related experience and/or training or equivalent combination of education and experience
• Box office or Guest Services background preferred
• Ticketmaster experience preferred.

Computer Skills

• Operate computerized ticketing system.
• Operate a personal computer using Windows, Office and other standard office equipment.

Physical Demands

• The employee must occasionally lift and/or move up to 50 pounds.
• This position requires minimal stooping and lifting, but substantial walking. Must be able to stand or sit for long periods of time.

Note

The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

This description portrays in general terms the type and levels of work performed and is not intended to be all-inclusive or to represent specific duties of any one incumbent. The knowledge, skills and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job-training.

If you have any questions about this job description, please talk to the reporting manager or Human Resources.

I have read and understand the job responsibilities of this description.