Key Account Manager at Amcor_External_Career_Site — Remote

Job Description

Job Summary

The Key Account Manager (KAM) is responsible for managing and developing the relationship with a strategic customer: P&G. This role involves defining account-specific strategies, driving sales growth, and ensuring a high level of customer satisfaction by delivering tailored solutions.

Key Responsibilities:

Account Management

• Act as the primary point of contact for key accounts within the assigned scope.
• Build and maintain strong, long-lasting relationships with customer decision-makers and internal stakeholders.
• Develop a deep understanding of customer needs and provide customized solutions to address them.

Sales & Strategy

• Develop and implement strategic account plans to achieve revenue and profitability targets.
• Identify and capitalize on growth opportunities within existing accounts and scope, while actively seeking new business opportunities.
• Monitor market trends and competitor activities to inform and adapt commercial strategies.

Collaboration & Coordination

• Work closely with internal teams, including R&D, Production, Logistics, Quality, and PLM, to meet customer expectations.
• Coordinate cross-functional efforts internally and externally to ensure on-time delivery and compliance with quality standards.
• Organize and lead customer meetings, involving relevant stakeholders from both organizations.
• Coordinate and monitor project progress to ensure timely delivery and customer satisfaction.

Negotiation & Contracts

• Lead contract negotiations, pricing discussions, and the implementation of service agreements.
• Ensure all agreements comply with company policies and customer requirements.

Reporting & Analysis

• Regularly monitor and analyse account performance metrics.
• Prepare reports detailing sales data, market trends, and opportunities for improvement.

Functional Competencies

• Confident and driven Key Account Manager who is resilient, adaptable and embracing change. KAM that is motivated by achievement, growth, and social contact.
• Growth Mindset
• Creating options
• Building desire
• Satisfying the customer
• Managing and growing the customer
• Negotiation and Influencing
• Interpersonal Savvy

Qualifications/Requirements:

Experience

• Minimum of 5-7 years of experience in working in a large scale B2B environment
• Relevant industry experience in technical, sales and general management
• Proven track record of successful sales growth and profitability
• Experience with negotiations; strong influencing and persuasion skills

Knowledge

• Technically adept
• Possess a detailed knowledge of Amcor, the products, the industry and competitive market

Skills

• Language: English necessary, others useful and desired

Expected Travel

• Travel is estimated at +50%

Key Competencies Summary

• Strong relationship-building and customer management skills
• Expertise in commercial strategy and negotiation
• Excellent communication and interpersonal skills
• Strong business acumen and understanding of market trends
• Ability to manage multiple stakeholders and projects simultaneously
• Cross-functional collaboration and teamwork
• Analytical thinking, problem-solving, and data-driven decision-making
• Adaptability and resilience in dynamic environments
• Proficiency in CRM systems and Microsoft Office Suite
• Customer-focused mindset
• Strong ability to adapt to diverse environments and interact effectively with various internal and external stakeholders

#LI-VA1

Our Expectations

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor’s quality, service, and innovation
• Our investors benefit from Amcor’s consistent growth and superior returns
• The environment is better off because of Amcor’s leadership and products

E-Verify

Benefits

• Medical, dental and vision plans
• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
• Company-paid holidays starting at 8 days per year and may vary by location
• Wellbeing program & Employee Assistance Program
• Health Savings Account/Flexible Spending Account
• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
• Paid Parental Leave
• Retirement Savings Plan with company match
• Tuition Reimbursement (dependent upon approval)
• Discretionary annual bonus program (initial eligibility dependent upon hire date)