Digital Product Delivery Manager at NAC Voya Services Company — Hartford, CT

Profile Summary:

The Lead Digital Product Delivery Manager defines product strategy at the channel level and sets the standard for product delivery excellence across the organization. This role operates as a senior individual contributor and strategic partner to executive leadership.

Profile Description:

Channel Strategy Leadership

• Define 18–24 month product vision and roadmap
• Establish AI experience strategy and competitive positioning
• Present and align strategy with executive leadership

Delivery Excellence

• Set standards for product specifications and delivery practices
• Ensure accountability for outcomes, not just milestones

Architecture Influence Partner with engineering leadership on:

• Build vs. buy decisions
• AI system design implications
• Architecture trade-offs impacting product outcomes

Executive Partnership

• Act as a strategic partner to VP Digital Product
• Contribute to business cases, investment decisions, and roadmap prioritization

Job Family Leadership

• Mentor and develop product delivery talent across all levels
• Define career progression and capability expectations

Knowledge & Experience:

• 8+ years of product or technical product experience
• Proven leadership at a product area or channel level
• Deep expertise in retirement and wealth management
• Extensive experience defining AI product strategy
• Strong technical credibility with engineering leadership
• Experience influencing VP-level strategy as an IC

Compensation Pay Disclosure:

$149,820 - $198,370 USD

Be Well. Stay Well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Critical Skills

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Reasonable Accommodations

Misuse of Voya's name in fraud schemes