Senior IT Support Technician at Form Energy — Berkeley, CA

Role Description

The Information Technology group at Form Energy collaborates closely and supports end users across the U.S. in four locations and with a distributed workforce of onsite, hybrid, and remote employees. As a Senior Desktop Support specialist within the Service and Support team, you will serve as a key escalation point for complex technical issues, support critical IT hardware and software across user and lab environments, and help mentor and develop less-senior support staff.

Relocation assistance is available.

What you'll do

• Provide tier 1-3 and some tier 4 support to Form Energy employees.
• Configure, maintain, and support IT hardware including user laptops, desktops, and lab computers.
• Install and configure appropriate software according to specifications; set some of these specifications.
• Maintain and troubleshoot local networks.
• Set up new printers, office and lab.
• Plan and work on special projects.
• Assist with the onboarding of employees.
• Manage an inventory of IT assets and supplies.
• Create and document processes.
• Mentor and train less-senior staff.

What you'll bring:

• College degree or equivalent work experience and 4+ years of IT experience.
• IT support / helpdesk experience with Windows and Mac in an AD environment. Must have extensive Mac experience.
• Device management experience, including computer and MDM management.
• Experience with administration of standard business applications, such as Google Workspace, Microsoft 365, Slack, Adobe Acrobat, 1Password, Jira, and VPN.
• Outstanding customer service skills, communication and organizational skills.
• Ability to multitask; a quick learner who is adaptable.
• Excellent troubleshooting skills, including the ability to troubleshoot network connectivity issues.
• Experience supporting onsite and remote users.
• Experience with setup and support of network and stand-alone printers.
• Ability to move up to 50 lbs and work in small spaces. Ability and willingness to work in a lab is required.

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