Associate Director, Strategic Account Management - Oncology at AbbVie — Chicago, IL

*Candidate must be located in or within a reasonable distance to Cleveland-OH, Chicago-IL, St. Louis-MO, Columbus-OH, or Pittsburgh-PA.

The Associate Director, Strategic Account Management is the primary commercial point of contact for the company with C/D-suite stakeholders and Population Decision-Makers at highly controlled large community Oncology group practices, academic cancer centers, and integrated delivery networks. This role will be accountable for the customer experience coordinating appropriate resources and personnel to meet the needs of the customer, including but not limited to diagnostic and pathology requirements in support of the approved FDA companion diagnostic. This role will provide exceptional in-field team coordination, perform with strategic agility, and display the importance of cross-collaboration with all functions of the company.

The Associate Director, Strategic Account Management will be responsible for building the account strategy and coordinating the execution of tactics consistent with corporate objectives and customer needs including but not limited to entity-to-entity relationship management, optimizing consistent care delivery within workflows at scale, and facilitating cross-functional engagement.

Primary Responsibilities

• Strategic Account Planning & Pull-Through
• Develop and maintain account plans including SWOT, XF Goal & Strategic Imperatives, SAM C-SMART objectives, stakeholder mapping, barriers/opportunities, and tactics to enable and amplify impact at scale
• Assess and communicate impact by synthesizing actionable information to improve operational access and inform both XF account strategy and SAM evolution
• Cross-functional Collaboration & Coordination
• Lead coordination across Commercial, Market Access, and others to ensure account strategy alignment, functional objective synergy, and seamless customer engagement experience
• Drive functional clarity through simple, consistent communication and ways of working
• Healthcare Decision-Maker Engagement & Strategic Partnership Development
• Engage Healthcare Decision-Makers and C/D-Suite Leadership and other relevant stakeholders within targeted accounts to improve care consistency within operational workflows
• Establish longitudinal entity-to-entity relationships to achieve shared goals through comprehensive customer needs assessments that inform the AbbVie engagement approach and value proposition over time
• Maintain a high level of business acumen, account knowledge, analytical and product knowledge to leverage growth in solid tumor and development portfolio
• Demonstrates “role model” behavior, leads and shares knowledge across the broader team

Basic Qualifications

• A minimum of a Bachelor’s degree is required
• At least seven years of pharmaceutical and/or medical device sales experience
• Previous Account Management experience
• Strong knowledge of Healthcare Management, landscape, and compliance
• High level of written, verbal and virtual communication skills
• Possess excellent business acumen, business insights, and strategic mindset
• A track record of excellent leadership skills and the ability to collaborate effectively with numerous stakeholders at all levels and in all disciplines
• Experience selling at the C/D-suite
• Demonstrate confidence, persuasiveness, ability to motivate others, and ability to influence without formal authority
• Willing to travel up to 75% of the time. Business travel, by air or car, is regularly required
• Driving a personal auto or company car or truck, or a powered piece of material handling equipment.
• Valid driver’s license: Ability to pass a pre-employment drug screening test and meet safe driving requirements.

Preferred Qualifications

• Background selling a companion diagnostic or oncology testing
• Previous Oncology experience
• EMR knowledge

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our long-term incentive programs.