Resident Maintenance Manager at 4rahlp1 American Homes 4 Rent, L.P. — Mason, OH

The Resident Maintenance Manager (RMM) is responsible for all occupied maintenance operations and related expense management within a district. This position directly supervises Field Maintenance Technicians and Resident Maintenance. The RMM leads the end-to-end occupied maintenance process—from maintenance request intake and assessment through assignment, vendor scheduling, and resolution— to ensure timely, efficient, and high-quality service. Key responsibilities include driving resident satisfaction, meeting occupied maintenance operational KPIs, leveraging data and reporting to drive operational decision-making, and owning the financial performance of assets, to ensure maintenance work meets company standards for cost, efficiency, quality and timeliness.

Responsibilities

• Lead and support a district maintenance team, including hiring, onboarding, training, and ongoing coaching.
• Oversee daily occupied maintenance operations, including issue intake, work assignment, vendor coordination, and timely completion.
• Monitor operational KPIs, resource usage, and asset financials to support efficient and cost‐effective performance.
• Ensure company systems, procedures, and maintenance standards are followed consistently.
• Communicate goals, expectations, and metrics to guide team performance and service quality.
• Support quality control efforts through work reviews, training, and adherence to maintenance standards.
• Assist with escalations and help resolve maintenance issues promptly.
• Collaborate with vendor partners and internal teams to support compliance, scheduling, and operational needs.
• Lead routine meetings to address seasonal trends and business needs.
• Conduct field‐based training, ride‐alongs, inventory checks, and storage room inspections.

Requirements

• High school diploma or GED required.
• Bachelor’s degree or technical certification is preferred.
• Minimum five (5) years of progressive operations or multi-unit leadership experience required with hands‐on experience with basic hand tools and power tools.
• Scheduling, dispatching, or resource allocation experience strongly preferred
• Valid driver’s license required.
• Strong understanding of property maintenance or property management.
• Working knowledge of residential maintenance operations, including general familiarity with maintenance tools and equipment.
• Comfortable working with data, reports, and basic financial information such as P&L statements.
• Proficiency in Microsoft Office (Word, Excel, Outlook) required.
• Working knowledge of OSHA safety standards preferred.
• Strong leadership, communication, and problem‐solving skills.
• Lift/carry: 50 pounds to waist height, 50 pounds to shoulder height, 20 pounds above the head.

Compensation

The anticipated pay range/scale for this position is $80,155.00 to $100,182.00 Annually. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.

Additional Compensation

Perks and Benefits

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